B2B Technical Support Engineer

Malwarebytes

Cork, IE
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/10/2021
  • Website: malwarebytes.com
  • Company Address: 3979 Freedom Circle 12th Floor, Santa Clara, CA, 95054

About Malwarebytes

Malwarebytes proactively protects people and businesses against dangerous threats such as malware, ransomware and exploits that escape detection by traditional antivirus solutions. Malwarebytes completely replaces antivirus with artificial intelligence-powered technology that stops cyberattacks before they can compromise home computers and business endpoints. More than 60,000 businesses and millions of people worldwide trust and recommend Malwarebytes solutions. Our team of threat researchers and security experts process emerging and established threats every day, from all over the globe. Founded in 2008, the company is headquartered in California, with offices in Europe and Asia. For more information, please visit us at http://www.malwarebytes.com/.

Job Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

 

Malwarebytes is looking for..

The B2B Technical Support Engineer is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth.  The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global Support team members to convert customers into brand advocates.

 

What You'll Do:

  • In-depth knowledge of and the ability to build, setup, reconfigure, manipulate software and hardware
  • Ability to setup and test in an emulated/virtual environment, such as; VMWare, Virtual Box, Virtual PC
  • Proficient with windows domain and workgroup network infrastructures
  • Ability to convey detail instructions verbally and in writing, a creative thinker and problem solver
  • Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned.
  • Prior experience working with malware removal tools and security software, supporting Corporate & Enterprise customers to positive outcomes

 

Skills You'll Need to Have:

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Recent customer facing experience; telephone or email
  • Accept Tier 1 enterprise calls, emails, and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue
  • Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
  • Design, set up, configure, troubleshoot and manage corporate networks / home networks
  • Proficient in installation, configuration, maintenance of SQL server or equivalent databases
  • Proficient in Windows OS, XP, Vista and 7 as well as Windows Server 2003, 2008 and 2012
  • Proficient in Windows Command lines, scripting structure and syntax
  • Ability to work with distributed teams
  • Prior experience working with Anti-malware, Antivirus, firewall and security software a plus

 

Benefits and Perks:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Comprehensive medical coverage
  • Competitive salary and equity stock incentives
  • Access to Employee Assistance Program
  • Employee Referral Bonus Program
  • Wellness programs
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.