Founding Customer Success Team Member

Pyn

Sydney, AU
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/10/2021
  • Website: pynhq.com
  • Company Address:

About Pyn

Pyn is the world’s first employee-centric communication tool.

In an increasingly distributed workplace, Pyn improves employee communications using powerful marketing techniques, such as personalization, scheduling, automated triggering.

Job Description

We are looking to hire our founding CS team member.

We're building a pipeline of great candidates to fit out needs over the next 3-6 months. If you think Pyn is a good fit we'd love to speak with you.

Do you enjoy working with customers, developing strategy, or helping shape a product?

If so, this role may be perfect for you.

Who are we?

With Pyn, employees get the messages they need at just the right moment. This creates a one-of-a-kind, engaging employee experience.

We do this by providing companies with tools for targeted, tailored employee communications.

Our founders are Jon Williams and Joris Luijke. Jon previously co-founded the technology company Culture Amp. Joris helped scale the culture of Atlassian and Squarespace when leading their People Function.

You'll be working closely with our Head of Customer Success, Julianna Kapjian-Pitt, who helped to build Customer Success at Culture Amp.

Pyn is backed by Accel (an early investor in Facebook and Slack) and Andreessen Horowitz (an early investor in Airbnb and Okta).

Pyn is based in Australia and in the United States, and we have customers across the globe.

While we work remotely, we still love to get together when we can. We're looking for a team member based on the West Coast of the US to have good overlap with the Australian Eastern timezone.

Your impact

As a Customer Success team member, you’ll be responsible for helping our customers shine within their organization. You will also help the product meet our customers' needs by sharing their feedback with our product team.

Our Customer Success team onboards, trains, and maintains great relationships with our customers. No task is too small. Whether it's capturing customer feedback or helping to troubleshoot a technical issue, we're here to help our customers!

As a founding team member, you'll work alongside our Head of Customer Success to define and develop the strategy to deliver a fantastic customer experience.

You'll also work closely with our Engineering team to help shape the product based on your conversations with customers.

What we offer

At Pyn you will:

  • Onboard new customers by leading the kick-off process, providing proactive strategic advice, and responding to customer questions in a timely manner - all by bringing in the right Pyn resources along the way
  • Be the voice of the customer by taking what you've learned from working with customers and helping to build the product they're asking us for
  • Become a Pyn product expert and work with Engineering to resolve technical issues for customers in a timely manner
  • Help shape what a successful onboarding looks like for customers as the product continues to evolve
  • Build our growing team by helping with hiring, shaping strategy, and implementing new processes
  • Our team is small, so you'll also be involved in pre-sales things like demos and legal contracts. Likely, that will become less over time (unless you really love it)!

What you bring

We recognize that people and careers are a unique journey. So, we do not have strict skill and education requirements. We value more the whole of what you can bring to Pyn.

While we don't have strict requirements for the role, we are looking for someone based on the West Coast of the US and someone with SaaS / Customer Success experience.

We’re striving to create an inclusive environment and encourage candidates who are curious and passionate about working with customers and improving employee communications to apply.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.