Technical Writer Team Lead

Zerto

Herzliya, IL
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 06/23/2021
  • Website: zerto.com
  • Company Address: 27-43 Wormwood Street Suite 530, Boston, MA, 02210

About Zerto

Zerto helps customers accelerate IT transformation by eliminating the risk and complexity of modernization and cloud adoption. By replacing multiple legacy solutions with a single IT Resilience Platform, Zerto is changing the way disaster recovery, data protection and cloud are managed.

Job Description

Zerto has a vision to create a world of uninterrupted technology where our customers can thrive without downtime or disruptions.


But what sets Zerto apart is our commitment to collaboration and trust, and these values are lived out every day by the amazing and down to earth individuals that make up the Zerto team all over the world.


At Zerto, everyone’s voice is not only heard, but belongs in the conversation. We are passionate about sharing knowledge and working together to overcome exciting technological challenges to deliver the best product to our customers.
We are one team invested in each other and working together toward the company’s vision, always remembering to enjoy the journey.


Zerto isn’t just a great place to work, but a community of great people to do great work with.


Resilient. Ready. ONE Zerto.
 

What You’ll be Doing:

As a TEAM LEAD TECHNICAL WRITER at Zerto you will have the following responsibilities:

Team Responsibilities

  • Hire new team members and mentor new and existing writers (soft and hard skills)
  • Maintain the team’s daily/weekly work plan to ensure timely delivery of documentation, within constantly changing timelines and product requirements.
  • Promote a results-driven approach and work-life balance on the Technical Writing
  • Make sure the team is focused on the right things by helping Technical Writers effectively balance high-priority feature release work with other content, experience, and process improvements
  • Manage team budget

Documentation Responsibilities

  • Create new guides and document new features in existing documents. Manage Context Sensitive output
  • Manage documentation improvement efforts; both in terms of functionality, and in terms of look and feel of the documentation
  • Manage/oversee integration and improvements of the documentation with the Zoomin solution and collaborate with additional company stakeholders
  • Ensure documentation is aligned with company strategy
  • Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback

Process Improvement Responsibilities

  • Constantly improve the Agile process with Dev, QA, Product Owners and Product Managers
  • Initiate, create, lobby and improve inter-group and inter-departmental processes
  • Create practices that encourage keeping documentation up to date and easily discoverable

What you’ll Bring:

  • Minimum 6 years’ experience as a software Technical Writer for technical audiences
  • Minimum 3 years’ experience managing Technical Writers
  • Mandatory experience in enterprise software topic-based writing
  • Mandatory practical knowledge of Flare
  • Native English speaker (or parallel level)
  • Fluent Hebrew speaker
  • BA/MA/BS/MS (engineering, humanities, social sciences)
  • Demonstrate excellent communication and interpersonal skills with the ability to effectively work with global and culturally diverse teams and groups
  • Excellent strategic thinking, time management, and prioritization skills

Zerto Vision:
Zerto’s vision is to create a world of uninterrupted technology where organizations across all industries can operate without downtime or disruptions.  From 24/7 continuous patient care in hospitals, to interruption-free airline travel, and keeping e-commerce systems running without a hitch, the path to this always-available world starts with Zerto.


We help our 8000+ customers realize this vision through our IT Resilience Platform™, which brings disaster recovery and data protection together into a single, simple management solution across on-premises, hybrid, and multi-cloud environments.


Zerto Engineering's mission is to fulfill our vision by pushing the boundaries of what’s possible and constantly solving unsolved problems. We work in small independent and autonomous teams, each focusing on a different area of the Zerto solution. All these pieces come together to construct Zerto’s industry-leading IT Resilience Platform.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.