Site Leader


Helena, MT, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/09/2021
  • Website:
  • Company Address: One Letterman Drive, Building A Suite 4700, San Francisco, CA, 94129

About SoFi

Social Finance, Inc. (SoFi) was founded in 2011 by Stanford Graduate School of Business classmates who shared dissatisfaction with the state of the student lending industry.

Job Description


Position at SoFi

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us. 

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our 1.8+ million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. 

We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. 

The role

A SoFi Site Leader is a hybrid role that leads a successful workplace management program to ensure a safe and healthy working environment as well as implements local employee engagement initiatives to align SoFi global programming and reiterate company core values and culture. The Site Leader reports into [Corporate Real Estate / Operations] as part of the [Site Management Team / Operations Leadership Team].

What you’ll do:

  • Oversee the scope of work and performance for the Workplace Coordinator(s) at the site, ensuring their roles and responsibilities support your efforts to effectively lead the site.  
  • Approve/decline expense report submissions, in accordance with SoFi policy

Workplace  Administration

  • Act independently to ensure the successful operation of a SoFi office and implementation of an effective workplace management program, this includes:
    • Front desk oversight
    • Property management
    • Understanding of lease requirements for the site and operating expenses
    • Liaison with landlord or property manager to address building issues
    • Implementation of routine or emergency office repairs
    • Oversee site’s annual operating and maintenance program
    • Ownership of the site operating budget
  • Oversee Emergency Action Planning, including office Floor Warden Program, emergency drills, and participation in other business continuity/disaster recovery efforts.
  • Provide security oversight, including coordination with SoFi Security Manager, IT, and landlords if necessary for employee badge printing and tracking, and oversight of all SoFi visitors or guests utilizing the global vendor management system.
  • Responsible for maintaining the office’s space and occupancy program, including:
    • Coordination with CRE on current/projected capacity
    • Partner with the People team to track existing and new headcount and growth projections across the Business Units to help inform CRE decisions
    • Work with hiring managers to coordinate all new hire seating for the office
    • Facilitate desk moves with IT or any floor restacking programs
    • Maintain an updated space plan using space management software
    • Responsible for all new hire desk setups to ensure a great first impression at SoFi, including coordinating with IT to ensure equipment is set-up. Additionally responsible desk resets for employees no longer at SoFi. 
  • Responsible for oversight of all vendor management for the office, including:
    • Creation of master service agreements with new or existing vendors to align vendors with SoFi’s contracting requirements, including gaining approvals by Legal and CRE
    • Onboard new vendors as needed ad ensure existing vendors have up to date vendor documentation including W9s and COIs
    • Create vendor purchase orders and conduct invoice review and budget tracking 
    • Conduct quarterly business reviews (QBR) to ensure service needs are being met 
  • Manage the site’s snack and beverage program (either independently or through a third party vendor) and ensure alignment with SoFi’s overall program standards.
  • Oversee the site budget including tracking of all expenses (snack and beverage program, supplies, repairs and maintenance, service/equipment contracts, etc) and participate in budget planning and forecasting with the CRE team.
  • Oversee procurement of all office supplies in accordance with SoFi’s overall program.
  • Responsible for overseeing incoming and outgoing mail procedures for the office and ensuring critical documents are handled in a timely manner. 
  • The Site Leader is also responsible for internal and external coordination to address the COVID-19 virus, including preparing offices for reoccupancy, coordinating with vendors on new cleaning protocols and supplies, working closely with the People and Legal team as well as landlord regarding response protocols if there’s a confirmed case in the office, ensuring safety and protocols are followed, and participate in return to work strategy planning.  

Employee Experience Programming

  • Partner with the Employee Experience team to implement “Think Globally, Act Locally” engagement initiatives that drive employee participation and the workplace experience. 
  • Creatively lead engagement and morale events and programs (in alignment with other sites) including corporate milestones, holiday celebrations, wellness initiatives, birthday and anniversary programs, etc.
  • Be an operational lead for cultural diversity and inclusion initiatives including coordination with SoFi ERG/Circles.
  • Represent SoFi in the community such as participation in local volunteer or give-back activities.
  • Take initiative to develop rapport and relationships with Business Units, on-site leadership, and understand how the Site Leader position can support team goals and employee experience in the office. 
  • Help support sitewide and/or team specific initiatives.
  • Draft and issue regular site updates and communications to drive participation in initiatives (via Slack, email, newsletters, wallboards), help be the voice of the office. 

What you’ll need:

  • 4+ years of professional work experience in an office or workplace management role
  • At least 3 years’ people management experience
  • High school diploma, but bachelor’s degree preferred
  • Strong organizational skills, detail-oriented, and ability to handle multiple and ever-changing priorities in fast-paced office environment
  • Excellent written and oral communication skills
  • Passion for being a creative and positive problem solver
  • Proven record of going the extra mile for your colleagues
  • Experience working with all levels of the organization, from management and employees to vendors/contractors
  • Experience with G-Suite, Microsoft Office, expense reports, AP/AR, and other office administration software
  • Ability to learn new technical tools quickly, such as leasing or space management software
  • Passion to build and sustain team culture
  • Occasional evening and weekend work may be required as job responsibilities demand
  • Experience working in an organization with varied shifts (early, mid, late, overnight, etc.)
  • Articulate and polished; successfully represents the organization at external events
  • And of course the ability to laugh and have fun while being productive and hit OKRs


Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Employer paid lunch program (except for remote employees)
  • Fully stocked kitchen (snacks and drinks)
*These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.