Onboarding Manager - Employee Cloud


Chicago, IL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/09/2021
  • Website: pos.toasttab.com
  • Company Address: 401 Park Drive Suite 801, Boston, MA, 02215

About Toast

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Job Description

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Bready* to make a change?

The Employee Cloud Onboarding Manager reports to the Director of Employee Cloud Onboarding and is responsible for leading all aspects of their team of Onboarding Consultants, working in close partnership with CS Onboarding Leadership and Enablement. In this role, the Onboarding Manager will be responsible for productivity, customer satisfaction, metrics analysis, performance management, and revenue of their team of Onboarding Consultants. This includes managing cross-functional relationships with Tax Onboarding, Customer Care, Sales, Core and Platform Onboarding, Accounting, Product, and Operations in ways that drive the EC Onboarding team’s performance and our customers’ success through their payroll implementation journey.
About this roll* (Responsibilities): 
  • Establish plans and strategies for making sure the backlog health is current and reflects the proper number of projects to meet team objectives regarding go-lives, revenue, and customer satisfaction
  • Play a key role in interviewing, hiring, and enabling new team members to support the goals of the business in scaling operations efficiently
  • Develop, support, and coach your team of Onboarding Consultants including 1:1’s, team meetings, and ongoing enablement and professional development
  • Manage cross-functional relationships and customer expectations that contribute to a high level of customer satisfaction and project velocity
Do you have the right ingredients* (Requirements)? 
  • At least 5 years customer service, project management or payroll experience in comparable industries, with 3 years in a people management position. A senior individual contributor may be considered.
  • Strong leadership, teamwork, communication & cross-departmental collaboration skills
  • Excellent customer service skills with the ability to coach and train others to the same
  • Ability to plan and manage at both the strategic and operational levels with autonomy while consistently monitoring the key metrics of the business and proactively driving process improvements

*Bread puns encouraged but not required

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.