Remote Customer Service Representative

defi Solutions

Texas, US / Austin, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/09/2021
  • Website: defisolutions.com
  • Company Address:

About defi Solutions

Defi Solutions is a financial services company that provides loan origination solutions and auto loan origination software.

Job Description

About defi SOLUTIONS:

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.

 

 

About the Role:

defi is excited to expand our contact center and hire for multiple remote opportunities on our Customer Service and Lease Maturity Management (LMM) teams. You will work with a dynamic team, managing a high-volume of inbound and outbound calls, assisting customers with their bank and auto loan accounts.  As a defi team member, you will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

 

 

Position Responsibilities: 

Customer Service

  • Process ACH requests
  • Provide payoff quotes for consumers and dealers
  • Update customer account information (i.e. address change, name change)
  • Add/ remove signers/ beneficiaries
  • Assist customers with online banking accounts (i.e. password resets)
  • Order copies of checks/ payments
  • Perform other duties as assigned

 

Lease Management Maturity

  • Assist customers with their early lease terminations
  • Quote remaining payments on vehicle lease
  • Submit orders for vehicle inspections
  • Provide customers and dealers with over mileage information
  • Assist customers who are looking to refinance their lease
  • Follow clients’ policy to aid customers during post maturity stage
  • Perform other duties as assigned

 

 

 Required Qualifications:

  • High school diploma or GED
  • Minimum one-year experience in a high-volume call center
  • MUST have reliable internet connection (stipend not included)
  • This position is virtual and requires a home office setting that is noise and distraction-free.
  • Motivated self-starter; driven to perform and maintain personal accountability in a remote work environment.
  • Effectively communicates with management and fellow associates
  • Regular work site attendance in accordance with Company’s Attendance Policy is required for this position
  • Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Easily manage through change
  • Strong customer/client focus with the ability to resolve issues with a positive outcome
  • Enjoys speaking on the phone
  • Demonstrated ability to de-escalate customers turning bad experiences to positive ones
  • Ability to manage high volume with high accuracy

 

 

What's in it for You?

  • Paid Training
  • Shift differential
  • Comprehensive Benefits Package
  • Monthly Performance Bonus Plan

 

**Pre-employment background, credit, and drug screen required for external candidates.

 

defi SOLUTIONS is an Equal Opportunity/Affirmative Action Employer

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.