Sr. Solutions Engineer

Flow

Hoboken, NJ, US / New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/09/2021
  • Website: flow.io
  • Company Address: 22 Hudson Place, 3rd Floor, Hoboken, NJ, 07030

About Flow

Flow provides a turn-key platform for e-commerce companies to go global, capturing international demand for their products. The platform enables merchants to simply configure their cross-border supply-chain requirements and immediately fulfill their overseas demand.

Job Description

Flow is a SaaS e-commerce platform that enables brands and retailers to become international and sell cross-border. Flow’s platform enables merchants to sell & ship globally from their own sites. At Flow we help solve cross-border pain points throughout the entire e-commerce supply chain. We make it easier for merchants to deliver a truly localised experience from the ads they display to the prices and payments methods a user can choose from. These challenges create enormous friction to selling globally for merchants. The result is a next generation platform for cross-border commerce, focused on the customer experience and on maximizing conversion rates.
 
Flow has raised $55m+ in funding (most recently Series B) from NEA, Amex Venture, Bain Capital Ventures, Forerunner and Fung Capital and more.
 
About The Role:
 
Flow is in the business of making what is normally difficult and complex in the world of global e-commerce simple and elegant. You will be a critical part of that mission. Flow is seeking Solutions Engineers to work with our Onboarding Team and engage with our clients as part of pre-sales and implementation. You will conduct discovery calls with our trained Sales Representatives, demonstrate the features of the Flow platform, and gather our client’s technical and business requirements. 
 
There is no such thing as a typical day at Flow, but you can expect that you’ll go from giving technical presentations that showcase our platform to executives in and outside of the organization to working closely with the onboarding and platform team to implement our services for clients. 
 
This position will report to our Director of Platform Engineering and is located in our Hoboken office with flexible remote work opportunities.

You Will:

    • Conduct discovery calls with our trained Sales Representatives and demonstrate the features of the Flow platform for prospective clients
    • Provide support to the Sales team in detailing Flow capabilities and demoing the platform
    • Lead requirement gathering sessions with clients to highlight desired business outputs and potential custom functionality
    • Guide clients through the integration and implementation of the Flow platform into eCommerce platforms
    • Partner with our Product and Engineering teams to prioritize and address the most important opportunities to positively impact clients and end consumers
    • Work with the VP of Onboarding on management of internal and external priorities 
    • Edit and write code where needed for integration

You Are:

    • Comfortable talking to clients and stakeholders
    • Excellent at prioritizing and adapting to business needs in a fast paced environment
    • Proactive and self-driven to solve problems as they arise
    • Love to improve and implement new features and make suggestions for improvements
    • Exceptional with your communication and interpersonal skills
    • Able to manage multiple concurrent projects

You Have:

    • A Bachelor’s degree from an accredited university 
    • 3+ years development experience, preferably on eCommerce platforms (i.e. Magento, SalesForce, etc.)
    • 3+ years of experience with HTML, CSS, and JavaScript languages
    • In-depth knowledge of software development and eCommerce systems
    • A solid coding background, good design sense, and like to apply cutting edge technologies at scale
At Flow, we look for those with a passion for learning and who desire to have meaningful impact. We are a team of problem-solvers and out-of-the-box thinkers. We welcome diverse perspectives and people that enjoy being challenged - come join us! 
 
A little bit about life at Flow:
We offer competitive health insurance for you and your family, flexible paid time off and retirement saving plans to name a few.
 
All employees are granted stock options so when we say Act Like an Owner is one of our values, we really mean it. You can come to work every day knowing you will always be surrounded by kind and  talented people who you will learn from and genuinely care about you.
 
We invest in growing our people—personally and professionally. Every employee has access to LinkedIN Learning and a professional development budget. 
 
You don't need to come into the office every day because we trust you to deliver exceptional results. We do have certain days designated for everyone to come in since team brainstorming, collaboration and cultural activities are fun to do in person!
 
Go karting and whiskey tasting to hot sauce competitions and company wide ping pong tournaments - we’ve got all the bases covered. Flow is so much more than sitting in front of your desk all day.
 
Flow is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.