Knowledge Manager (Team Lead)

BloomReach

Central Europe / Eastern Europe
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 06/14/2021
  • Website: bloomreach.com
  • Company Address: 82 Pioneer Way, Mountain View, CA, 94041

About BloomReach

Bloomreach is the leader in Commerce Experience™

Job Description

We are Bloomreach and we are transforming customer digital experience with the power of data all over the globe. Currently, we are powering 25% of all US & UK e-commerce experiences. We are valued at $900M after a $150 million investment and the acquisition of Exponea, #1 CDP on G2Crowd. 

We’re looking for a Documentation Lead who will unify and expand documentation across all product modules and establish the new team in the united company - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (monthly from EUR 2,000 to EUR 3,500 + stock options) with offices available in Bratislava, Brno and Prague.

Could you be the one?

You will:

  • Centralize company knowledge to help Bloomreach to scale on its way to IPO
  • Drive our Docs mission to enable our clients and Bloomreachers to become skilled and independent users
  • Build, train, and manage a team of technical writers and interns
  • Unify and standardize the way Blomreach is doing documentation

About your team:

The Documentation Team is responsible for documenting various product features and putting together business use cases to enable our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, prospects, and consultants, our documentation is a central aspect of supporting our scalability and efficiency. 

Led by Jordan Roper (Director of Product + Growth), you will drive one of the strategic initiatives to gather, transform, and centralize the knowledge in the company.

By taking on the Documentation Lead challenge you will get exposed to a complex multinational environment in which you will need to actively collaborate with stakeholders from different departments (Product, Client Services, and Sales).

Tasks and responsibilities:

As a Documentation Team lead, your job will consist of the following:

  • Define and update documentation guidelines, communication standards, and communication channels. 
  • Hire, manage, mentor, and empower the docs team to support all product modules. 
  • Make sure upcoming features are documented before each product update. 
  • Establish cooperation with Product, Sales, Clients Services, and Support to improve documentation of existing features based on the departments’ feedback. 
  • Enable our clients, partners, and internal employees  to execute more tasks independently in our products.
  • Improve our products’ usability by analysing the in-app experience and adjusting the language used accordingly. 

What we expect of an ideal candidate:

  • Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.
  • Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 
  • Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus .
  • A network for sourcing your future team members with a similar profile to yourself -- driven and ambitious with an eagerness to learn.
  • Management/Leading experience is a plus. You have experience leading a team, setting team goals, training, and empowering team members to deliver on their objectives.
  • Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes. 

What you might like about this role:

  • Learn a lot and quickly! Explore the ins and outs of the Bloomreach product portfolio and the e-commerce industry. 
  • Managing stakeholders from several teams in the company. The Documentation Lead will need to change and establish new ways of working and therefore manage change and influence stakeholders to succeed. 
  • Building the team: The Documentation Lead will be responsible for sourcing and training the team to achieve the team's business goals. 
  • Defining and Implementing new processes/guidelines: The Documentation Lead will have to define and set-up the guidelines, onboarding, and cooperation process to scale the team’s operations. 
  • Active exposure to strategic initiatives such as new product releases and client on-boardings.

More things you'll like about Bloomreach:

  • Culture:
    • A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
    • At Bloomreach, we believe in flexible working hours to accommodate your working style.
    • We organize company events (summits) twice a year to experience the global spirit of the company and get excited about what's ahead.
    • We have a friendly atmosphere and motivated colleagues who like what they do.
    • The Bloomreach Glassdoor page elaborates on our 4.7/5 rating.
  • Personal Development:
    • We have a People Development Program - using competency maps, participating in weekly personal development workshops on various topics run by experts from inside the company.
    • Our managers participate in the leader development program to develop in the areas we consider essential for any leader. 
    • Bloomreachers utilize the personal education budget on an annual basis to purchase education products (books, courses, etc.)
    • There's access to Udemy courses for all employees.
    • Our resident communication coach Ivo Večeřa is available for work-related communications challenges.
  • Well-being:
    • The employee assistance program - with counselors - is available for non-work-related challenges.
    • Bloomreachers enjoy DisConnect days to unwind and focus on activities away from the screen with our loved ones.
    • We facilitate sports, yoga, and meditation opportunities for each other.
    • There's extended parental leave available (with regional specifics).
  • Compensation:
    • Bloomreachers get rewarded based on their commitment and capabilities.
    • Everyone gets to participate in the company's success through the company performance bonus.
    • Bloomreachers get stock options granted depending on their role, seniority, and location.
    • We offer an employee referral bonus of up to 3000 USD paid out immediately after the new hire starts.
    • Bloomreach provides a monthly lunch entitlement (with regional specifics).
    • We celebrate work anniversaries - Bloomversaries!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.