Senior Software Engineer - Customer Platform


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 06/08/2021
  • Website:
  • Company Address: 1455 Market Street Suite 400, San Francisco, CA, 94103

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

Job Description

Customer Platform (User Platform) provides ability to model, serve, manage all customer related entities - riders, drivers, partners, eaters, shippers, cars, trucks, vehicles, etc. We manage customers that are retail customers as well as business customers.

We enable Uber's business growth and ongoing operations by providing a highly available, compliant Customer Platform. This platform serves as a canonical source of truth for all of Uber's customers data.

We operate and manage the highest scale services at Uber (~600K QPS), while providing end to end user lifecycle management - from signups, onboarding, core trip flow, etc - with the goal of building a 360 degree User view that can be served from a centralized platform.

About the Role

The Customer Platform team is seeking a Senior Software Engineer with experience building high scale services and user personalization platforms, as well as experience working with big data. As a Senior Engineer for the Customer Platform, you'll be responsible for design and development of key pieces of the next-gen user platform. This platform will track the end-to-end lifecycle and journey of the user to build a unified, comprehensive 360 degree view - used for driving contextual experiences, personalization, cross-selling different products.

What You'll Do

  • Solve challenging distributed systems problems around scalability, reliability, low latency, active-active, high-availability with the largest-scale services at Uber
  • Develop high quality software to build out a new user platform to do end-end User life cycle management with other capabilities like security, authorization, auditing, searching, compliance, eventing for all Uber users in a safe, reliable and controlled manner.
  • Develop systems and software to standardize the company on one definition of a user that can have several product-facing roles: rider, driver, partner, eater, biker, business, employee.
  • Build out a single, unified, comprehensive view of our customers called "Customer 360" by tracking and analyzing their activity, enabling teams to make smart inferences about user behavior and enable wide-spread personalization and cross-selling of Uber products
  • Mentor and collaborate with other team members to drive the implementation of specific features on the roadmap
  • Collaborate with other engineering & business teams to execute against the vision and roadmap
  • Partner with product teams to help identify opportunities, gather requirements, and lead a technology roadmap and vision for the team

Basic Qualifications

  • 4+ years of experience in backend software engineering.
  • Sound understanding of computer architecture and CS fundamentals.
  • Experience with one or more of the programming languages (Go, C++, Java, Python, etc) and data stores (MySQL, Cassandra, Redis, etc)

Preferred Qualifications

  • BS or MS in Computer Science or a related technical field
  • 6+ years of experience in backend software engineering
  • Experience with database design and architecture, i.e. data modeling and experience with design patterns
  • Understanding of messaging and data pipeline technologies like Kafka
  • Experience in microservice architecture design
  • Excellent understanding of testing methodologies: Acceptance Testing, Integration Testing, Interface Testing, Mock
  • Understanding of performance testing: experience with building performance testing frameworks a plus

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

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This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.