Key Account Manager

Aircall

Paris, FR
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/08/2021
  • Website: aircall.io
  • Company Address: 11 Rue Saint-Georges, 75009 Paris, France

About Aircall

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues, and it is designed to take the headache out of what should be a delightful moment of human connection.

Job Description

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

We are looking for an engaged and passionate Senior Customer Success Manager for our top tier Spanish and French customers, based in our office in Paris.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building and networking skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing customer base to ensure they help their businesses grow with Aircall, help in creating the Key Account segment, associated processes and be at the forefront of how SMBs manage their communication channels.

Your mission @Aircall:

        Be responsible for a portfolio of  10-15 VIP accounts in EMEA ( 'logo' brands and medium-sized businesses)  
        Ensure customer growth, adoption, satisfaction and retention
        Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers
        Help your clients manage the change that is involved in making new technologies successful
        Develop strong networks with your customers with multiple key decision makers and Aircall champions
        Handle contract renegotiations and mitigate its risks
        Delve into and understand your client’s specificities (industry, locations, etc)
        Work closely with Solutions Engineers and partners to meet customer goals and identify business opportunities
        Work within our integration ecosystem to help customers integrate Aircall into their existing software stack and maximise value and stickiness
        Organise quarterly on-site visits whenever possible
        Start, drive and create the segment’s strategy for EMEA
        Become a key contributor and referent within the Success team for advanced needs
        Develop new ways to increase customer satisfaction
        Contribute to the constant improvement of our processes, best practices and tools
        Gather customer product feedback to help shape and define the product roadmap
        Bring in new ideas to delight our customers

A little more about you:

        You are native or bilingual in 3 of the following languages: Spanish, French, English and/or German
        You have previous experience and a good expertise in Customer Success or Account Management
        You have a previous experience in the telecom industry or account management experience with Enterprise solutions
        You are a strong communicator with excellent verbal and written communication skills
        You’re comfortable handling and structuring complex projects involving multiple decision makers (from C-level, VP, and Director-level contacts, to the end-users of the softwares)
        You’re comfortable with building and delivering data-driven recommendations
        You have great presentation skills and the ability to explain technical concepts in an easy to understand and structured manner
        You have strong interpersonal skills, experience building strong relationships, and a passion for consistently providing a great customer experience
        You have a track record of meeting and exceeding account growth targets/KPIs on a consistent basis
        You’re confident in managing and completing tasks and issues in a fast-paced, international environment
        You have experience using CRM and microscoft suite.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

Key moment to join Aircall in term of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
35+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & equity
Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.