Customer Success Manager - Spanish Market

Aircall

Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/13/2021
  • Website: aircall.io
  • Company Address: 11 Rue Saint-Georges, 75009 Paris, France

About Aircall

Aircall is the phone system for modern business. An entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using, Aircall was built to make phone support as easy to manage as any other business workflow—accessible, transparent, and collaborative. Aircall believes that voice is the most powerful way to communicate with customers, prospects, candidates, and colleagues, and it is designed to take the headache out of what should be a delightful moment of human connection.

Job Description

Aircall is on a mission to revolutionize the business phone industry!

We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.

Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.

Based in Paris we are looking for engaged and passionate Customer Success Managers to work on the Spanish market.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Your mission @Aircall:

        Grow and nurture a portfolio of customers for the Spanish market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
        Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
        Own and manage renewal activities to execute a timely and profitable contract renewal
        Gather customer product feedback to help shape and define the product roadmap
        Develop and automate our processes, practices & tools
        Bring in new ideas to delight our customers
        Be the main point of contacts of our customers to inform the customers about product releases

A little more about you:

        Previous experience in a sales and/or CSM position is required.
        Excellent verbal and written communication skills.
        Native in Spanish is a must.
        Bilingual in English is required.
        Passion for consistently providing excellent customer experience.
        Comfortable managing several tasks and issues in a fast-paced environment.
        Previous experience in a similar environment would be appreciated.

We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

Key moment to join Aircall in term of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
35+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & equity
Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.