Operations Associate

Truveris

New York City, NY, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/07/2021
  • Website: truveris.com
  • Company Address: 2 Park Avenue Suite 1500, New York, NY, 10016

About Truveris

Truveris helps drive transparency, affordability, and access across the pharmacy supply chain – a black box that is increasingly difficult to manage. With Truveris, payers, brokers, and manufacturers find confidence in a transformative strategy that can help navigate the complexities of pharmacy. Our people, process, and platform provide specific, unique and actionable insights to inform decisions, reduce costs, and improve access. Our single mission: to make prescription drugs more affordable and accessible through transparency so people can live healthier lives.

Job Description

Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris’ proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com
 
As a member of the Operations Support team at Truveris, the Operations Associate will be responsible for addressing all customer-related questions, issues and needs. This customer-focused business operations role will play an integral role in the Life Sciences team’s success by ensuring that customers are satisfied with our products and delivering a positive customer experience. You will play a key role in handling escalated customer calls as well as providing oversight for our call center in all areas of performance, quality and compliance. The Operations Associate will also monitor and resolve assigned Salesforce cases in their assigned queue and manage any stretch projects or assignments as given to them by the Operations Manager.

RESPONSIBILITIES

    • Deliver exceptional customer service through phone, email and chat
    • Handle escalated calls from customers often involving complex and challenging situations
    • Provide customers with accurate answers to questions and complaints regarding Truveris products, as well as claims and billing
    • Operational tasks including invoicing, reporting, test claims, escalating issues to product
    • Identify, investigate, document, and track all customer-related issues in Salesforce
    • Work on process improvements and implementing changes to enhance quality
    • Process and organize incoming program requests 
    • Attend weekly operations meeting to discuss any current issue
    • Master our mail-in rebate program to optimize and improve the process 

QUALIFICATIONS

    • 1-5 years of experience in a customer service or patient support role preferred  
    • 1+ years of experience working in a pharmacy or healthcare related field or managing a call-center preferred
    • Understanding of insurance and third-party billing systems a plus
    • Proficiency in Excel required, Salesforce experience a plus 
    • Analytical background a plus
    • Flexibility with changing business needs and evolving responsibilities  
    • Extreme attention to detail and strong problem-solving skills
    • Effective working both independently and in a team environment
    • Ability to maintain organization while effectively managing multiple tasks and competing priorities  
    • Interest in healthcare and life sciences business preferred 
    • Spanish-speaking a plus 
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.