Client Operations Executive


London, GB / England, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/07/2021
  • Website:
  • Company Address: Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ

About Zego

Welcome to Zego. Insurance made flexible. Simple. Better.

We give customers top-of-the-range, custom products to explore the full potential of their entrepreneurial spirit. For everyone from carpenters to corporations, Zego delivers more than just insurance. We provide peace of mind and flexibility for changing circumstances, with solutions fit for the modern world.

Job Description

We are Zego - a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.

So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.

At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.

Role Overview

As a Client Operations Executive, you will support the growth objectives in Fleet by being responsible for the onboarding of small-mid sized fleets. This includes both the manual onboarding of the fleets, and working with the teams to continuously improve the process to allow Zego’s fleet offering to scale.

About the role

    Working with Sales and Pricing teams to collect all information needed for new fleet launches, and quality checking the information sent through by other teams
    Coordinating proposed fleet launches with our Insurance Providers, answering their questions and getting the fleet ready to go live
    Onboarding the fleet, including setting them up on our internal system and working with Tech to fix any bugs or issues
    Ensuring the fleet meets underwriting requirements before they go live, including running checks on the drivers and vehicles
    Working with finance to keep track of and report on fleet deposits and broker commission payments
    Continuously looking to improve and scale our processes for onboarding of small to mid-size fleets as the company grows
    Once the fleet is live, working with the internal teams to facilitate changes to their policies or requests from the fleets
    Supporting the Sales and Account Management team with ad hoc tasks relating to fleet customers

About You

    You have experience managing cross-functional projects which numerous stakeholders
    You can demonstrate strong communication skills
    You’re highly organised, logical and structured
    You’re a self-starter who is comfortable working with a high degree of autonomy
    You’re operationally minded and thrive when given the opportunity to improve processes and make efficiences
    You are a natural at nurturing stakeholder relationships
    You seamlessly juggle multiple conversations and tasks at once
    You are growth minded and driven by shaping the future of Zego
    You ideally have experience working in a start-up environment
    You will ideally have knowledge of insurance

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.