Customer Success Associate

Nomad Health

Charlotte, NC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website: nomadhealth.com
  • Company Address: 335 Madison Avenue 16th Floor, New York, NY, 10017

About Nomad Health

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities and taking the busywork out of finding clinical work. We are a well-funded Series C startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick).

Job Description

Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad in their inaugural “Best Startup Employers” and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series C startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 
 
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  
 
Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.
 
What will you do at Nomad?
The Customer Success Associate will play a starring role in crafting and implementing strategies and workflows to better serve our nurses. This will entail: 
●  Supporting clinicians via phone and email and tirelessly solving their issues
●  Ensuring our clinicians have the necessary qualifications and information needed while providing a best in class experience  
●  Identifying ways to improve our processes and workflow
●  Being the eyes and ears of Nomad and always finding opportunities to improve the customer experience 
●  Collaborating with the Nomad Product team to translate front-line insights into new products and services 
●  Embracing an “all hands on deck” culture
 
How will you get started at Nomad? 
In your first six weeks at Nomad you will: 
●  Support nurses throughout their journey from job search to working an assignment 
●  Gain a thorough understanding of the Nomad Health end-to-end experience and business model 
●  Develop a deep familiarity with the temporary clinician staffing market, its key stakeholders, and its strengths, weaknesses, and opportunities 
●  Understand what motivates people and organizations to engage in this market 
●  Understand the various interaction points with clinicians on the Nomad platform
 
In your first six months at Nomad you will: 
●  Become an expert on solving nurse questions and issues quickly and efficiently
●  Have a full understanding of the healthcare staffing market 
●  Help design and establish a successful operations and customer success workflow that delights our customers in a timely fashion and improves Nomad’s placement rate  
 
Of course, over this timeframe, the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.
 
Who will you work with? 
As a critical, early member of the Nomad team, you will interact frequently with members of the Operations, Account Management, and Product teams.
 
Who Are You?
●  You are an energetic, highly-personable, business driver who thrives on delighting customers
●  You have great prioritization and time management skills
●  You are very organized and detail oriented
●  You are a strong communicator and have a knack for helping people solve their problems
●  You are eager to work in a changing, high-growth startup
●  You have previous operations, customer success, or project management experience and ideally start-up experience
●  You are excited to join a team oriented culture that celebrates wins and supports each other’s growth Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, free snacks and drinks, generous parental leave, gym discounts, regular team outings, and a whole lot more.
Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, and remote work perks until we’re back in the office!  
 
Exciting challenges lie ahead. Join us! Let's get to work.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.