Operations Strategy Associate


London, GB
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/05/2021
  • Website: monzo.com
  • Company Address: 12 Epworth Street, EC2A 4DL, London, UK

About Monzo

At Monzo, we’re building a new kind of bank. One that lives on your smartphone and built for the way you live today. By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better.

Job Description

Monzo is the fastest growing bank in the UK and we’ve only just begun. 

We’re looking for an experienced strategy expert to continue to build our Operations Strategy Team at Monzo. You’ll be responsible for planning, setting and reviewing our award winning customer operations strategy and target operating model. Your data proficiency will be key to your success.

We’d love it if you have experience collaborating with a wide variety of teams, including engineering, product, risk & compliance and executive leaders. You should think critically and from first principles, and be able to work with a number of leaders across the organisation to make sure we have a strong strategy that meets the targets and goals of the organisation. You’ll need to gain company-wide support and integration to make sure the programmes are delivered. You’ll be someone who’s receptive to feedback and will be constantly striving to define our strategy for Operations and what that means to Monzo.

The role 

As part of this role you'll:

  • Be a key stakeholder in defining the Operation team strategy across several areas.
  • Designing, building and delivering an operations strategy that aligns with the business goa
  • Creating the muscle for building a 2-5 year strategic approach for Monzo. Working with our leadership team to define goals, align initiatives, understand our strategic risks and opportunities as a bank and as a collective; aligning with areas such as product, Customer Operations, assurance, engineering and risk and control teams
  • Developing and providing reporting to the financial planning and analysis team and working with them to deliver a high degree of forecast accuracy
  • Delivering special projects, usually commercially focussed, that require business analyst skills

You should apply if:

  • You have multiple years of experience in operational strategy, including cost optimisation and OKRs setting / tracking
  • You have extensive experience performing with data analysis and able to translate it into clear presentations, business cases and other documents aimed at senior management (SQL skills are a must)
  • You have experience working together and collaborating cross functionally with frontline teams, product teams and senior business stakeholders
  • You are remarkably organised and enjoy building tools to facilitate other your and your team members work
  • You are passionate about reducing financial services and our mission to make money work for everyone
  • You have a proven record of shaping strategies that have resulted in measurable and commercially relevant successes and/or reduction in risk
  • You are a proven leader with great stakeholder management skills, including influencing and helping others make tough tradeoffs

Experience in financial services, banking or a high growth startup would be a bonus but is not essential for this role. We encourage people with diverse backgrounds and from industries other than finance to apply. This is an opportunity to join one of the UK’s leading startups, and the quality of your problem solving and data skills is more important than the field in which you have worked. 

Even better if: 

  • Experience defining Target Operating Models for large scale organisations
  • Experience with Outsourced Services (including RFI/RFP processes management)
  • You have worked within banking or financial services previously so understand the regulatory landscape and the three lines of defence operating model
  • You’ve worked in a progressive Tech business previously


This role is ideally based in our London office.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Diversity and inclusion is a priority for us – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.

If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.

The application process consists of a recruiter call, followed by an initial call with someone from the team, and then 2-3 on-site interviews currently being conducted via hangouts. We promise not to ask you any brain teasers or trick questions.

Equal Opportunity Statement

At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Related Jobs

Senior Product Designer, Operational Systems

Monzo - London, GB

Special Projects Associate

Monzo - London, GB

Senior Product Manager

Monzo - London, GB

Lead Data Warehouse Engineer (SQL)

Monzo - London, GB

Senior Data Warehouse Engineer (SQL)

Monzo - London, GB
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.