B2C Customer Success Manager

Fiverr.com

Orlando, FL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/04/2021
  • Website: fiverr.com
  • Company Address: HaOmanim 12, Tel Aviv, 6789731

About Fiverr.com

Our mission is to change how the world works together. We started with the simple idea that people should be able to buy and sell digital services in the same fashion as physical goods on an e-commerce platform. On that basis, we set out to design a digital marketplace that is built with a comprehensive SKU-like services catalog and an efficient search, find and order process that mirrors a typical e-commerce transaction.

Job Description

The Position

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation abilities. 

Responsibilities

  • Onboarding high value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase the retention and growth of Fiverr’s most valuable customers 
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers to improve retention
  • Be a trusted partner for the customer on use-case and product functionality
  • Collaborate closely with global team members 
  • Consulting, matchmaking and project management with relevant sellers/buyers
  • Assist with high severity requests or issue escalations as needed
  • Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

Requirements

  • 2 years of experience in customer success or account management roles.
  • Experience in delivering customer-focused solutions based on customer needs.
  • Ability to create structure in ambiguous situations.
  • Excellent verbal and written communications skills.
  • Native English speaker, other languages is a plus!
  • Passion for technology and the Gig Economy.
  • Driven, self-motivated, enthusiastic and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights.
  • Facilitate onboarding webinars and group calls with Fiverr’s customers via Zoom.
  • Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred.

Benefits

When you join our team, you're helping create opportunities for anyone in the world to build their business, brand, or dream. Is there a more meaningful benefit than that? To top it off we also have a tight-knit Fiverr employee culture, team gatherings, a pretty amazing office-space (even if you're working from home, we'll send the office to you), an opportunity to participate in Fiverr's stock option plan, daily virtual workout inspirations, ice cream delivered during hot summer months, and much more.

Equal Opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.