Senior Salesforce Administrator

Podium

United States of America / Remote
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 06/04/2021
  • Website: podium.com
  • Company Address: , Lehi, UT

About Podium

Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.

Job Description

Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2021 (4 years in a row). We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.

What you will do:

  • Design and document technical solutions that solve project requirements
  • Perform application configuration and customization of CRM systems (building screens, designing custom objects, developing workflows, etc.), including testing and evaluation to ensure quality and consistency .
  • Develop and maintain systems process documentation and consider compliance in all business process analysis and redesign activities.
  • Support, analyze, and resolve critical production application issues as required.
  • Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data.
  • Follow new releases, patches, and system updates of CRM systems.
  • Drive user adoption of CRM systems to ensure compliance and success of the tool.
  • Maintain security user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
  • Perform data imports, fulfill ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts.
  • Successfully create and maintain documentation on business processes, use and flow, and training materials.
  • Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
  • Review code for future enhancements
  • Ability to develop integrations between Salesforce and other applications and systems.

What you should have:

  • 6+ years of experience working in Salesforce.com, specifically 4+ years as an administrator
  • Salesforce Admin certification
  • Knowledge of sales and marketing processes; in-depth knowledge of CRM strategy
  • Motivated self-starter, detail-oriented and enthusiastic; able to work both independently and in a team environment
  • Strong communication, project management and critical thinking skills
  • Professional, reliable, driven and results-oriented
  • Able to develop strong interpersonal relationships among cross-functional groups and throughout various levels of management
  • Must be nimble and able to adapt to evolving project definitions and requirements
  • Demonstrated ability to meet deadlines and prioritize simultaneous requests

BENEFITS

  • Transparent culture
  • Work in this building in Lehi, UT or fully remote
  • Great opportunities for career growth
  • A stellar onsite gym with local professional coaches, morning and night classes offered 
  • Weekly free lunch, breakfast and smoothies
  • Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.