Sales Engineer Manager

Forethought

Austin, TX, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/03/2021
  • Website: forethought.ai
  • Company Address: , San Francisco, CA

About Forethought

Forethought builds AI-powered tools that harness a company’s collective knowledge to empower customer support teams.

Job Description

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "bring out the genius in every human and every workflow". We build AI agents that make every team within an enterprise more efficient and productive.
 
Our first AI, Agatha, supercharges customer support to Solve, Triage, and Assist with support issues. Forethought has raised over $27M in VC funding from top-investors including New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Sean "Diddy" Combs, LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics.
 
In 2018, Forethought launched and won at TechCrunch Disrupt -- the world's most prestigious startup competition -- and was featured in Forbes 30 Under 30. We are tackling a growing $30B+ market, fueled by the global demand for intelligent workflows, and we’re assembling a world-class team to help us get there.
 
We're seeking Enterprise Sales Engineer Manager who can represent the company and its technology vision in a highly competitive space to make everyone a genius at their job.

Resposibilities

    • Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and ongoing sales consultation.
    • Translate product/technical features into value drivers for customers.
    • Be the technical support for account executives as they drive the adoption of Forethought solutions within strategic accounts, rapidly growing usage across departments within the enterprise.
    • Have a comprehensive understanding of the competitive landscape of competing and complementary technologies, their vendors. You will be expected to be a contributor to the associated sales collateral on this topic. 
    • Help build a highly effective Sales Engineering process that will be used for years to come.
    • Actively engage with 10-20 high-value deals at any given time.
    • Train and coach Account Executives on building and running demos.

Technical Requirements

    • Strong scripting proficiency in one or more of the following: Python (preferred), Javascript, Node.Js, C#, Java, or other scripting language. Ability to learn Python quickly.
    • Extensive database / data management & analytics experience.
    • Experienced in one or more of the following: SQL, MongoDB, PyMongo, Pandas (Python).
    • Basic knowledge of a terminal (NOT HTML, CSS, Javascript, SQL).
    • Familiar with REST APIs to consume data from external sources.
    • Strongly preferred: Understanding of AI and high-level concepts of MachineLearning, RPA (Robotic Process Automation)

Non-Technical Requirements

    • High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
    • Strong leadership and ability to lead, encouraging both individual and team accomplishments.
    • 6+ years of B2B SaaS experience working directly with customers in a pre-sales or post-sales technical role. 
    • Strong experience responding to six-figure RFPs.
    • Outstanding skills presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
    • Strongly preferred: Knowledge of customer support industry.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.