Senior Product Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 06/03/2021
  • Website:
  • Company Address: , San Francisco, CA

About Forethought

Forethought builds AI-powered tools that harness a company’s collective knowledge to empower customer support teams.

Job Description

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought’s mission is to "bring out the genius in every human and every workflow". We build AI agents that make every team within an enterprise more efficient and productive. Our first AI, Agatha, supercharges customer support to Solve, Triage, and Assist with support issues. Forethought has raised over $27M in VC funding from top-investors including New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Sean "Diddy" Combs, LL Cool J, and the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought launched and won at TechCrunch Disrupt -- the world's most prestigious startup competition -- and was featured in Forbes 30 Under 30. We are tackling a growing $30B+ market, fueled by the global demand for intelligent workflows, and we’re assembling a world-class team to help us get there.
We’re looking for a Senior Product Manager to join our small but nimble product team. You will help craft our roadmap, obsess over customers, and define and execute products.

What You’ll Do

    • Own the end-to-end success of one of our product platforms, including experimentation and iteration to find product market fit
    • Define the product roadmap for your product platform
    • Regularly engage with customers to deeply understand their needs
    • Collaborate with design and engineering to identify technical possibilities and define design options to build great solutions to customer problems
    • Write specifications defining why and how features should work
    • Identify and track key success metrics for your features
    • Define and communicate product plans from conception to launch
    • Work with Sales, Support, Customer Success, Marketing, and other departments to get value into customers' hands and ensure success for both them and the company

Who You Are

      • People Centric: You love engaging with customers and stakeholders to find out their biggest pain points and champion their needs
      • Team Player: Track record of collaboratively delivering results with cross-functional teams.
      • Entrepreneurial: You're a detail-oriented self-starter with flexible skills, and comfortable with ambiguity.
      • Humble: Your product instincts are matched by your low ego and willingness to problem-solve with others.
      • Passionate: Especially about product, with a deep intuitive ability to deliver people-centric solutions
      • Problem Solver: You’re a creative thinker who loves implementing simple and elegant solutions that solve real customer issues
      • Design Minded: Focused on delivering great experiences, you're able to balance your extremely high standards with the need to solve and address customer pain points quickly
      • Open and Effective Communicator: You’re a great listener and observer as well as a great deliverer of your message

What You’ll Need

    • BA/BS degree
    • 5+ years as a Product Manager at a technology company, [Bonus] 2+ years in the B2B and/or SaaS space
    • Experience owning and shipping SaaS products end-to-end
    • Developed and shipped new products and experiences by working directly with a designer
    • A strong interest in AI / Machine Learning / NLP
    • Strong analytical and problem-solving skills
    • Strong verbal and written communication skills
    • Technical depth that enables you to communicate with our development teams and discuss and respond to impacts and tradeoffs
    • Ability to analyze data and create insights to support product efforts
    • You’ve led product from 0 -> 1, finding product market fit
    • You’ve worked at a rapidly growing startup, especially early stage
    • Bonus: You have experience working as a Growth PM
Forethought is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Forethought are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.