Account Manager, Key Accounts


New York, US / Boston, MA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/14/2021
  • Website:
  • Company Address: Sovereign House Church Street, 1st Floor, Brighton, UK, BN1 1UJ

About Brandwatch

Brandwatch is the world’s leading enterprise social intelligence company, allowing users to analyze and utilize conversations from across the social web.

It is the perfect platform to make sense of the chatter about your brand online.

Job Description

Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide – 39 of the Fortune 100 are clients.

Recently named a leader in The Forrester Wave™, we build smart software solutions that help capture, understand and share insights from millions of conversations across the web and beyond. Home to over 500 people worldwide with offices in 10 locations, Brandwatch is a place that motivates and supports its staff to find answers to new problems in an ever changing social and digital world. Brandwatch is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals.

Brandwatch is looking for an Account Manager, Key Accounts to focus on retaining and growing our footprint within our most valued strategic customers. The position will sit under the Sales organization and is designed to focus on renewing and expanding our license and services footprint across your assigned account base consisting of mostly Fortune 100 accounts .  

You will love to engage clients to share the value of marketing technology, data, analytics, and strategic services to build higher revenue streams with major brands. We want a person who understands how to oversee renewal and upsell programs in conjunction with customer success managers to continuously add value to our clients while growing their commitment to Brandwatch.

Reporting to the Regional VP of Account Management, you will use your position to bring the best thinking to this important role to meet the needs of our brand clients, and deliver sustained revenue growth by developing and executing on strategic account plans.

You will:

  • Be assigned retention and growth revenue targets in assigned key accounts, and meet other key account objectives defined by company management
  • Establishes productive, professional relationships with key personnel in assigned customer accounts
  • Introduce new offers to existing users and expand our presence to new divisions and subsidiaries.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Brandwatch product features and associated benefits to address their needs.
  • Collaborate with marketing and pre-sales teams to build and launch upsell programs that highlight the value of new offers
  • Work with internal stakeholders, including Product, Customer Success and Client Services teams to evangelize Brandwatch’s product offering to clients, and meet customer expectations and performance objectives.
  • Introduce Brandwatch solutions to additional client teams and groups to advance our position across key accounts
  • Coordinate the development of strategic account plans with the customer success teams to align timing and sequence of sales process in conjunction with renewal and retention effort.
  • Monthly onsite travel to meet with your clients (minimum of 30% travel once it is safe to do so)
  • Achieve and exceed assigned sales quota in designated strategic accounts

Looking for 8+ years’ experience in a sales or account management role and if you are:

  • Genuinely curious about how social and data can solve business problems
  • Experienced in crafting and executing sales strategies to win business
  • Ability to develop high level relationships across an organization in fortune 1000 accounts
  • Completely comfortable leading meetings in front of large groups and pitching offers
  • Dedicated to teamwork and able to deliver in competitive sales engagements
  • An exceptional communicator and relationship builder
  • Drive to work autonomously and proactively in a remote work environment

Also great if you have:

  • Experience working in digital or social media marketing, analytics research and insights teams
  • Knowledge of the marketing technology sector including digital, social, marketing automation, data integration, attribution and consumer and market insight
  • Prior roles in sales and account management positions

..then we encourage you to apply for this role!

The requirements listed in job descriptions are guidelines. If your skills are transferable and you are in the ballpark with the number of years of experience the company’s looking for, please apply and gain the opportunity to be considered.

At Brandwatch, we offer flexible and remote working, a competitive benefits package, an extensive people development program, including LinkedIn Learning for every employee and in-house courses such as our Brandwatch Leadership Development program, and community-focused groups, such as our Diversity & Inclusion and Green committees.

Working at Brandwatch: Our values are about being authentic, bold, and creative. And we believe these values are best embodied by enabling people to do their best work in an environment that works for them. Whether fully remote, within one of our global offices, or a combination of the two, we have the tools and resources to make working to these values both possible and enjoyable.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.