Product Implementation Specialist

SafeRide Health

Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/03/2021
  • Website: www.saferidehealth.com
  • Company Address: 6125 Washington Boulevard, 2nd Floor, Culver City, CA, 90232

About SafeRide Health

SafeRide Health is a platform that delivers medical transport (via Lyft, certified wheelchair fleets or ambulance) to streamline care coordination and improve patient outcomes.

Job Description

The Product Implementation Specialist will work directly with our customers identifying, building and following a statement of work derived from a scope of deliverables that may come from RFP’s or other business requirements with new or existing accounts. As part of the implementation team, you will have a direct impact on the final deliverables that build strong relationships between SafeRide and its customers. To be successful, you must be comfortable navigating complex and ambiguous challenges, and working in a fluid, fast-paced environment.

While this position is remote, Texas residence is Required.

Responsibilities:

  • Participate in all areas of the product lifecycle from gathering requirements to launch readiness.

  • Drive product innovation and opportunities through feedback from our various internal stakeholders, partners and customers as well as market data.

  • Engage with stakeholders to scope work, understand impact, and gain consensus.

  • Serve as primary escalation point for problems/issues during upgrades and new customer implementations.

  • Ensure prompt, professional, and courteous resolution to product questions and platform implementation requirements

  • Maintain roadmap and coordinate adoption of deliverables with other product lines and our partner alliance team.

  • Maintain a record of daily data communications, transactions, issues, remedial action taken, and activities using a CRM tool.

  • Work closely with architects and Customer Success team to develop, prioritize and manage the product backlog in a lean / agile environment.

  • Gather production feedback to prioritize in the product backlog.

  • Develop operational improvements based on data analysis

  • Triage remedies with the Product and Customer Success Teams

  • Understand technical issues and promptly respond to client with technical solutions

  • Implement CRM and call center software settings for our Call Center and Operations team to optimize performance and SLAs

  • Refer major hardware and software issues or defective products to appropriate team members.

  • Help define success metrics and measure impact and results of new deliverables.

Required Education and Experience:

  • Minimum of two (2) years of experience in a product implementation role.

  • Minimum of two (2) years of experience with a CRM

  • Demonstrated success in working with engineering teams to plan, develop, refine, and launch successful enterprise software products.

  • Experience managing SaaS and/or cloud infrastructure products.

  • Proficient using Microsoft Excel to code and track data

  • BA/BS in business or technical field from Top Tier school required.

Preferred Experience

  • Two (2) years of experience using Tableau

  • Familiarity with ZenDesk and or Salesforce

  • Familiarity with call center softwares

  • Prior experience working with open platform connectivity technologies

Skills and Abilities

  • Excellent interpersonal, facilitation, and communication skills.

  • Exceptional analytical, conceptual, and problem-solving abilities

  • Independent self-starter

  • Ability to learn new SaaS software for implementing operational workflows

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to prioritize, exercise good judgment and make sound decisions daily.

Job Type: Full-time

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Disability insurance

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Parental leave

  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Application Question(s):

  • Please indicate your salary requirements. Applications with "negotiable" or left blank will not be considered.

  • Please verify you live in Texas by providing your physical mailing address

Education:

  • Bachelor's (Required)

Experience:

  • Project implementation: 2 years (Required)

  • CRM software: 2 years (Required)

  • managing SaaS and/or cloud infrastructure products: 1 year (Required)

  • Tableau: 1 year (Preferred)

  • Zendesk: 1 year (Preferred)

  • Salesforce: 1 year (Preferred)

  • call center softwares: 1 year (Preferred)

  • working with open platform connectivity technologies: 1 year (Preferred)

Work Location:

  • Fully Remote (Texas)

Work Remotely:

  • Yes

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.