Customer Success Manager

Qualified

San Francisco, CA, US / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/02/2021
  • Website: www.qualified.com
  • Company Address:

About Qualified

Qualified.com is a conversational marketing platform that is purpose-built for companies that use Salesforce. Enterprise sales and marketing teams at leading B2B brands trust Qualified to grow their sales pipeline by turning their greatest untapped marketing asset — their corporate website — into a real-time selling machine. Qualified ties directly into Salesforce to give companies a 360-degree view of their website visitors, and arms them with tools to identify their target buyers and instantly start a conversation.

Job Description

The Opportunity

The Customer Success Manager will own the successful implementation and adoption of the Qualified Conversational Marketing Platform for new and existing customers. You’ll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

What You'll Be Doing

  • Coming to work with an amazing and talented team
  • Working hard, learning a ton, and having fun every day
  • Scoping, managing and executing customer onboarding
  • Implementing Qualified products with new and existing customers
  • Provide coaching and education to key stakeholders about conversational marketing to improve adoption of Qualified products
  • Conduct Quarterly Business Reviews with key stakeholders
  • Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials
  • Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
  • Executive analysis of customer health score to achieve renewal targets

Your Skills

  • 3+ years of Mid Market/Enterprise software experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Deep working knowledge of Salesforce CRM
  • Working knowledge of marketing automation systems
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast paced startup environment with multiple roles
  • You possess a bachelor's degree or relevant professional experience
  • Passion for making customers successful with software solutions

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.