Customer Community Manager

Eightfold

Santa Clara, CA, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 06/02/2021
  • Website: eightfold.ai
  • Company Address: 480 Ellis Street, Mountain View, CA, 94043

About Eightfold

Eightfold (fka VolkScience) is the industry’s first Talent Intelligence Platform, built for enterprises, to address Talent Acquisition and Management in a holistic fashion.

Job Description

Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as well as how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their career. 
 
To date, Eightfold AI has received more than $180 million in funding and a valuation of over $1B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems and being part of an amazing growth story - Eightfold is the place to be!
 
We are looking for a qualified Customer Community Manager to join our team. If you are a tech-savvy professional, experienced in building communities from scratch, customer-focused marketing programs, relationships and references, we would like to meet you.
The ideal candidate is a flexible, polished marketer with the ability to act as the face and voice of our brand both internally and externally for all customer-related activities. 
 
Role Responsibilities
 
  • Develop and own Eightfold's growing customer community, a global resource where customers come to share their perspectives, learn from peers and learn from Eightfold team members.
  • Build relationships with existing Eightfold AI customers and develop advocacy programs that result in external-facing content and community participation. 
  • Own Eightfold's peer review program which includes nurturing and promoting customer reviews and other forms of advocacy through partnership with external representatives
  • Create and manage Eightfold's customer user group. This is a virtual group and will also be an in person program in the future.
  • Work with internal sales, services and marketing team members to enlist the support of customers in other customer marketing programs.
  • Set and implement marketing and communication campaigns to align with customer success and associated strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to community comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends that may impact the above activities. 
 
Requirements:
 
  • 5-7+ years experience in a marketing, sales or advocacy-focused role.
  • Hands-on experience managing a reference program and ideally an online community.
  • Excellent written and oral communication skills.
  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • Bachelor's degree in Marketing or relevant field
 
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.
 
We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.
 
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.