Services Manager

Lilt

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website: lilt.com
  • Company Address: 550 15th St Suite 39, San Francisco, CA, 94103

About Lilt

Lilt's AI-powered solution combines adaptive neural machine translation technology, an enterprise translation management system, and world-class professional translators to give organizations everything they need to scale their translation programs, go-to-market faster than ever, and improve the global customer experience.

Job Description

Who we are
 
Lilt is a language translation services and technology company. We're building the next generation of localization, making it possible for every organization to communicate with their customers in the language of their choice through Lilt's high-quality, scalable, and affordable translation services.
 
We recruit the world's best human translators and equip them with our software, allowing them to translate better and faster than ever. By combining human expertise and machine efficiency in a complete enterprise localization solution, we can deliver technology-enabled translation services to our customers.
 
Lilt is backed by some of the world's leading investors including Sequoia Capital, Intel Capital, and Redpoint. Our customers include some of the largest Fortune 500 companies in the world who rely on Lilt every day to provide more personal customer experiences in 300+ languages.
 
Our team is headquartered in San Francisco with additional hubs in Indianapolis, Washington DC, Berlin, Dublin, and UK.
 
What you'll do
 
Come join our Services operations! 
 
As a Services Manager, you will staff, plan, and execute multiple multilingual localization projects end-to-end, for a spectrum of customers. Our customers come from a variety of industries including Technology, Retail, Pharmaceutical, Finance, Media. You will work with and communicate with a diverse range of stakeholders, including customers, translators, internal teams and Lilt's Executive team. 
 
As a member of Lilt’s Services team, you will learn about product development, sales, customer success, marketing, and localization engineering. You will be exposed to all cross-functional teams and develop a robust knowledge and understanding of all functions of the business. This role is full-time.
 
This role will work remotely from the UK until such time as the Company establishes permanent office premises.

Project Management Scope

    • Work closely with clients and internal teams across Sales, Customer Success, Product and Engineering 
    • Manage translators to execute and deliver multiple continuous multilingual projects across various domains
    • Coordinate and monitor projects from start to delivery
    • Provide internal and external status reports on project status and risks
    • Resolve any issues and bugs
    • Provide input on process efficiencies and suggestions for product enhancement to Lilt’s product and engineering team
    • Deliver operational excellence; consistent adherence to service level agreements (SLAs) and key performance metrics (KPIs)

Skills and Experience Needed

    • Minimum of 3 years project management experience in translation or localization
    • Four-year degree from a top university
    • Communication skills: ability to build relationships and drive cross-functional collaboration
    • Resourcefulness, initiative and drive!
    • Experience with data manipulation and reporting
    • Localization experience is desirable, but not required

Benefits

      • Competitive salary and meaningful equity.
      • Professional development budget. Buy some books. Attend a conference. Take a class. Whatever you feel will help you do your best work!
 
Lilt is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.