Destination Planner (Spanish Speaking), Caribbean

Inspirato

Miami, FL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/31/2021
  • Website: inspirato.com
  • Company Address: 1637 Wazee Street, Denver, CO, 80202

About Inspirato

At Inspirato we believe traveling well is part of living an inspired life. We take great pleasure in helping our members enrich their lives with luxurious travel experiences—there’s no better way to create lasting memories with family and friends.As the only hospitality company to exclusively manage a portfolio of branded luxury vacation homes and curate one-of-a-kind adventures through our Inspirato Only experiences, we can provide a luxurious experience and first-class service that discerning travelers can rely on wherever they travel.

Job Description

Downtown Denver-based Company seeks a dynamic service-oriented professional who is highly-organized and has experience catering to affluent clientele from around the world. This position entails assisting Inspirato members with pre-planning their stay in the destination, creating a detailed itinerary and sharing this information with the Destination Concierge, who will assist the member during their stay.
 
Responsibilities:
  • Set up and maintain a work space to facilitate the planning process
  • Obtain, negotiate and maintain vendor information and pricing  
  • Maintain a strong working relationship with preferred vendors.
  • Create and build itinerary extracts to reflect all destination options.  Assist destination team with creating and maintaining an activity binder for each season for members to use when in the residences.
  • Collaborate with the Member Care Team for each member stay after the reservation is transitioned.
  • After initializing contact with the member, follow up with member by phone or email
  • Once the member has responded with requests, either by email or phone, planner will begin planning as follows in collaboration with the personal vacation advisor:
    • Arrange ground transportation or rental vehicle based on member requests.
    • Contact vendors to order any special baby equipment rentals, business meeting materials, party rentals, ski equipment rentals, bike rentals, etc.
    • Make any dining reservations
    • Arrange chef or catering requests, and work with vendor to coordinate details
    • Make any activity reservations
    • Make any spa or fitness reservations
    • Obtain grocery order and forward to destination concierge
    • Work with destination team to accommodate any special requests by member or PVA for special occasions such as birthdays, anniversaries, holidays etc.
  • Finalize the itinerary and ensure it is sent to member and destination concierge at least 48 hours prior to their arrival.
  • Discuss any special requests and provide any information about the member stay to the destination concierge. If available, offer assistance to the destination concierge in the field if needed for set-up, meeting with member, grocery shopping, member special requests etc.
  • Based on availability, planner may be asked to act as or support a destination concierge in the field.
  • Communicate with Member Care Team and Denver office personnel and provide any destination information when requested.
  • Attend regional destination team conference calls when scheduled.
 
 
Required Skills:  To perform the job successfully, an individual should demonstrate the following competencies:
  • Software Expertise - Proven expertise in the Microsoft Office Suite.
  • Luxury Travel Experience - Experience in the luxury travel industry is preferable.
  • Project Management - Must be able to manage multiple tasks simultaneously, ensuring that all components of each task are properly presented, managed and reported.
  • Problem Solving – Must be able to solve problems in a timely manner; gather and analyze information skillfully and efficiently; and work well in group problem solving situations.
  • Communication Skills - Must be able to communicate effectively, professionally and in a concise manner, both verbally and in writing.
  • Adaptability – Must be able to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, appreciates opportunity to adjust and adapt with growing business.
  • Foreign Languages – Must be able to speak Spanish fluently
Qualifications:  Candidate must meet the following qualifications:
  • A minimum of 2 years of experience working successfully in a similar business.
  • Must be able to speak Spanish fluently
 
Compensation - $40,000 - $45,000 Base Salary
We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation and geographic location; in addition to individual factors including seniority, performance-based merit, education/training and experience related to scope of responsibilities.
 
Gratuity – This position is eligible to earn tips.
Commission – This position is eligible for the 2021 Planner Commission Plan.  Additional details will be as set forth after your initial start date.  
Benefits – This position is eligible for a health and welfare benefits package including medical, dental & vision insurance.
FAM Trip – This Position is eligible for the Employee Familiarization Travel Program following three (3) consecutive months of employment. This program provides you up to one seven (7) day reservation in an eligible Inspirato property per your employment calendar year – subject to seasonal property demands and the company Employee Familiarization Travel Program Terms and Conditions.
 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.