Technical Writer

Clearbit

Remote / United States of America
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 05/31/2021
  • Website: clearbit.com
  • Company Address: 601 4th Street Suite 310, San Francisco, CA, 94107

About Clearbit

Clearbit is the marketing data engine for all of your customer interactions. Deeply understand your customers, identify future prospects, and personalize every single marketing and sales interaction.

Job Description

Clearbit is looking for a Technical Writer to help us create thoughtful, accurate and detailed documentation for new and existing customers. You will have an exceptional writing ability and solid technical competence to provide an engaging customer experience.  You’ll help expand Clearbit’s documentation efforts by collaborating cross-functionally (with Marketing, Product Managers, Designers, and Engineers, Support Engineers, and Customer Success managers) while researching new and interesting ways to present content to our users.

What you will do:

    • Simplify documentation for existing products
    • Document new products and features as well as guidelines and best practices for customers
    • Organize documentation and make it easily discoverable
    • Maintain content quality through curation and content performance analysis
    • Push Clearbit and the industry forward by identifying new ways to deliver, author, analyze, and interact with technical content

What will set you up for success

    • Excellent written and oral communication
    • Experience in writing documentation for SaaS software products
    • Strong attention to detail
    • Team player who can participate in and lead peer reviews of documentation
    • Creative, empathetic, collaborative, optimistic, and curious
    • Adept at communicating technical concepts clearly and precisely
    • Able to quickly iterate, improve, and adapt to changing timelines
    • A perpetual learner and teacher

What to include in your application

    • Your resume
    • Any additional materials (e.g., writing sample in a particular style, description of why you want to work in the role, paragraph describing relevant experience)
About Clearbit:
At Clearbit, we help our customers build unstoppable growth engines. Our products enable businesses to understand their customers, generate demand, act on intent, and increase conversions all the way down the funnel. Today, Clearbit powers more than 1,500 B2B companies including Asana, Segment, and Atlassian.
 
We invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so that it's easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you to grow (kindly) and ask for the same in return. Building a company takes a physical and mental toll, which is why we think it's incredibly important to make sure that we provide benefits that focus on physical, mental and nutritional health.
 
Some of our benefits include:
- Competitive salary and meaningful equity
- Health, dental, and vision for you and your family
- Paid parental leave
- Mental health resources, coaching and therapy sessions
- 401(K)
 
Mission:
If you would like to read about our values check out this blogpost. We invite you to ask questions about these if you are interested, and we would love to talk to you about what we are doing to live these values.We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don't believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be.
 
Clearbit is an equal opportunity employer.

Related Jobs

Customer Success Engineer / Solution Engineer

Clearbit - San Francisco, CA, USRemote

Support Engineer

Clearbit - San Francisco, CA, USRemote

Senior Software Engineer - Data

Clearbit - Remote

Senior Advertising Consultant

Clearbit - Remote

Product Operations Manager

Clearbit - Remote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.