Customer Service Executive

WorldRemit

Cebu, PH
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/31/2021
  • Website: worldremit.com
  • Company Address: Kensington Centre 66 Hammersmith Road, London, United Kingdom, W14 8UD

About WorldRemit

We’re changing the way people send money abroad. We’re taking something complicated and making it simple.

Our people and our technology work together to create faster, easier and lower cost money transfers. We send to 150 countries around the world and have over 4 million happy customers – a number that’s growing every day. After all, 125,000 5★ reviews can’t be wrong!

Job Description

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message. 

There’s almost 1,200  of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…

 

 

Who we are
We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message.


There’s almost 1,200  of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…

About the role
To many companies, Customer Service means ‘phone agents’.  At WorldRemit, you are so much more! Our Customer Service team are the heart of our business and they play a key part in creating the best experience for our customers when they contact us.


You'll get to experience working across many different channels, from email, live chat, telephony to social media. Our inhouse Training team will work closely with you to ensure you're equipped with everything you need to deliver exceptional service through the quality, speed and efficiency of your responses.

We're 24/7, multichannel and truly global. As a member of WorldRemit’s Customer Service Team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.

Reporting to the Team Manager you will:

  • Manage queries on transactions via phone, email and live chat.
  • Provide an optimum level of service with the aim of achieving a first contact resolution
  • Screen and verify customer’s identification
  • Be attentive and swift when monitoring and releasing customer transactions
  • Review transactions, reporting suspicious activity to the relevant department
  • Make our customers feel safe at all times, adhering to customer confidentiality guidance and relevant legislation
  • Advise customers on the best approach to sending or receiving money based on their needs


What we're looking for from you

  • Bachelor's degree or at least 2 years in college (without pending or backsubjects)
    Relevant customer service experience.
  • Fluent written and spoken English.
  • Flexibility to work onsite
  • Confidence working towards targets in what can sometimes be a high pressured environment
  • Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience.
  • A team player that can adapt to a fast-paced and changing environment.
  • Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
  • The ability to communicate with people from across the globe is key as our customer base is exactly that.
  • The patience of a saint - there are times when customers will be unhappy unfortunately. You'll be relied on to resolve their issues whilst keeping calm and focused and maintaining a fantastic customer experience.
  • We're 24/7, 365 so you'll need to be flexible and able to work on a shift rotation basis. There are several shift options with staggered start times available. This will be shared during the recruitment process


What you'll get from us

  • Competitive compensation package
  • Health Insurance on day one (1 free dependent)
  • Life & accident insurance of 24 times your monthly salary, should the worst happen
  • 105 days Maternity Leave (7 days can be allocated to the father)
  • Maternity assistance  of Php 5,000 upon childbirth
  • 15 days Vacation Leave (5 days convertible to cash)
  • 5 days Sick Leave (convertible to cash)
  • 3 days Bereavement Leave (exclusive to immediate family members)
  • Free food and hot drinks when onsite

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.