Customer Service Representative

Pond5

Las Vegas, NV, US / United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/29/2021
  • Website: pond5.com
  • Company Address: 251 Park Ave. South, New York, NY, 10010

About Pond5

Pond5 is the world’s largest, most vibrant video-first content marketplace, providing filmmakers, creators, and producers of all kinds with the content, inspiration, and tools they need to improve their projects.

Job Description

If you are passionate about helping people and can communicate comfortably in English (and possibly German), we want you to join our vibrant team! We're looking for someone who can work part-time (approx. 20 hrs/week).
 
This is an exciting opportunity to have an impactful role within Pond5. You will be part of a focused, fast-moving, Global team, and you will have the opportunity to enhance the experience of our international clients. Pond5's Customer Service is where we believe every interaction is an opportunity to impress, and simply be our best!
 
Duties will include providing product and service information, as well as resolving product and service problems as quickly and sincerely as possible, to attract and retain our customers. At Pond5, you will come into frequent contact with creators and buyers of media content, and you will have the opportunity to meet and speak with people from all over the world while working with an extremely passionate, friendly, and customer-focused team. Your role will call for finding solutions to empower creativity and fuel business needs.
 
So if you are an energetic, self-starter who would like to be a part of shaping the future of multimedia, join us and apply!

QUALIFICATIONS/REQUIREMENTS

    • 1+ years Customer Service experience (technical support or face-to-face)
    • Able to manage own time — comfortable working in an office setting, as well as remotely
    • Analyzing information — Problem-solving skills
    • Verbal and Phone skills
    • Documentation / Writing skills / Listening skills
    • Multi-tasking

BONUS BACKGROUND TO HAVE

    • Can communicate comfortably in English and *preferably* fluent in German
    • Knowledge and passion for media — Photography / Media Production
    • Experience with editing and using relevant software (Final Cut, Adobe suites, Illustrator, DaVinci Resolve, etc.)

RESPONSIBILITIES

    • Closely work with Pond5's Customer Service team and leaders to ensure excellent service is being delivered
    • Greet clients warmly and ascertain problems or reason for contacting us
    • Represent the Pond5 brand and culture through daily interactions with clients as our “front lines”
    • Professionally communicate and resolve issues via phone, email, and chat, providing great and efficient customer care during daily shifts
    • Troubleshoot to resolve product or site problems by clarifying the client’s query; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure commitment of service
    • Utilize Zendesk, resolving tickets generated from client support needs
    • Answer questions about Pond5's license and terms of sale
    • Process returns or exchanges according to established company policies and procedures
    • Interact and partner with other teams to meet and exceed all our client’s expectations
    • Utilize computer technology to handle call volumes, chats, and email
    • Act as the company gatekeeper

BENEFITS

    • International team of 170 awesome people
    • Competitive compensation, including equity
    • Generous benefits, including health and dental insurance and 401(k) program
    • Daily office lunches
    • Discounts on content
    • Part of Weatherfront's 2019 list of career-launching companies!
    • Part of BuiltinNYC's Best Mid-Sized Companies to Work for 2020!
    • Learn new things every day!
Pond5 is the world’s largest, most vibrant video-first content marketplace, providing filmmakers, creators, and producers of all kinds with the content, inspiration, and tools they need to improve their projects. As the only content marketplace that meaningfully shares licensing revenue with its contributing artists, Pond5 is driven by a commitment to its passionate and growing global community of more than 60,000 professional visual and audio creators, providing a platform where their creative work can flourish, and helping them to make a sustainable living. With groundbreaking features like visual search for video and integrations into all major video-editing software, Pond5 is innovating daily, making it easier to find and use the content that creatives need to bring their vision to life. Pond5 is a venture-backed company funded by Accel Partners and Stripes Group with offices in New York, Dublin, Prague, London, and LA.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.