Senior Business Operations Analyst


Lehi, UT, US
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 05/29/2021
  • Website:
  • Company Address: 2600 N. Ashton Blvd., Lehi, UT, 84043

About Solutionreach

Developer of patient relationship management software designed to improve patient engagement and education.

Job Description


When it comes to something as important as a career decision, you need a realistic picture of the job you are applying for. Traditional job descriptions just don't cut it. Solutionreach gets that.


We'll send you a copy of the official job description during the interview process. For now, here are some Frequently Asked Questions about the role.




What is a day in the life of a Senior Business Operations Analyst?

  • You will work in partnership with Solutionreach leadership to identify business opportunities and build operational plans to execute against these opportunities
  • Visualize and share key data findings and best practices with stakeholders to enable better decision making
  • Design and/or maintain data integrity and dashboards for relevant business metrics
  • Streamline manual processes using automation tools (i.e., scripts, queries, reporting) to improve the business operations
  • You will also work closely with our Sales and Product team to lead and communicate strategic and operational expertise in business-related implementations

What will I need to thrive in this role?

  • 2+ years of experience in finance, IT, data science, accounting, consulting, investment banking, or strategy at a leading tech company
  • A BA or BS degree
  • Working knowledge of business intelligence software such as Microsoft Power BI, Tableau, Domo, etc.
  • Advanced Microsoft Excel skills, as well as a working knowledge of Salesforce CRM
  • Strong business acumen, intellectual curiosity, and analytical aptitude
  • Comfort with ambiguity and a fast-paced environment
  • Team player mentality, adaptability, reliability, and an awesome sense of humor

What does high performance look like?

  • You exemplify our Credo: Team members first; Communicate clearly; Fearlessly lead and evolve; Bring our best selves
  • You consistently deliver outstanding results
  • You show a deep understanding of the business’ priorities, and you lead projects that made a measurable impact on SR’s daily operations
  • You take ownership and initiative to push projects forward without outside influence
  • You actively search for ways to create value and address problems others haven’t tackled
  • Functional leaders say that working with you positively influenced their operations

What is my potential for career growth?

We hire individuals who have high potential to move up quickly and take on more senior roles within the company. How soon that happens is completely up to you and how hard you go after it. The team members who advance quickly are top performers and team players. They bring their best selves to work each day and are very adaptable and coachable. They approach each challenge with a positive attitude and a determination to work through anything. 


What is the team like?


You will work on a team with two other operations analysts. This team frequently works cross-functionally with most of the business units at Solutionreach (Sales, Marketing, Support, Product).  We strive to help each other to perform at a high level and we always collaborate to find new ways to improve. We face challenges as a team and provide a positive and productive environment to help overcome those challenges. 


We help others outside our team use and understand data.  We are seen as the “brains” of the company and that reputation depends on creating trust with our business partners via great communication skills and the quality of our work. Our time is valuable and we prioritize tasks that will add the most value and find ways to automate everything else. The best part of the BizOps team is seeing the impact our work has on transforming the business every single day.


We also collaborate closely with other teams within the Business Operations (BizOps) organization. There is a Business Applications (BizApps) team and a Data Operations (Data Ops) team. BizApps supports the software and applications that supply most of our data, such as Salesforce and Hubspot. Data Ops works on the data pipeline that transfers data from our business applications into the tables and schemas we rely on for reporting as Business Analysts. It is important to maintain a close relationship with both teams as changes made by these teams will impact data and reporting. The Finance and Accounting teams are also a part of the BizOp org and they help to enter and maintain critical financial data.


Sounds great. What's the catch?

Solutionreach is not for everyone. Here’s why:

  • Fast Evolution: Solutionreach evolves quickly and constantly to succeed as a business. This means sometimes you have to switch gears halfway through a project, solve problems with minimal information, and roll with the punches.
  • Big Goals: We have a mission to transform healthcare, and you impact that directly. You will want to work smart and do what it takes to get things done.
  • Non-stop Learning: We care about personal development and have a culture of feedback, so your manager or team may have to tell you things that are difficult to hear and vice versa.
  • Differences: The last thing we want is hiring people who are just like us. This means you will work with others that you may not immediately click with or sometimes disagree with. That's not a bad thing. Be curious and compassionate. Be willing to change your mind. That's belonging in its true form: celebrating and finding genuine value in our differences.

Where will this role be located?

 This position will be located in our Lehi, Utah office, with a potential flexible work arrangement (WFH/Virtual).


What is the hiring process?

If you move all the way forward, you will go through the following steps:

  • A 15-minute online assessment
  • An interview with David Carruth (Business Operations Analyst)
  • An interview with Britney Ellsworth (Financial Planning & Analysis) 
  • A final interview with Judd Christensen (VP - Finance and Operations)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.