Engineering Manager


United States of America
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 05/28/2021
  • Website:
  • Company Address: 303 2nd Street Suite 750, South Tower, San Francisco, CA, 94107

About TrueAccord

TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results. Our machine learning platform adapts to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel.

Job Description

Why TrueAccord?
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing a personalized digital experience that guides lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
Engineering at TrueAccord
TrueAccord is growing at a prodigious rate. Our systems are reaching challenges of scale as we approach tens of millions of transactions per week. In response to the onboarding of large clients and new features, some systems are actively evolving while others are being rebuilt from scratch.
We work with a mix of languages and technologies, including Scala, Java, Go and Python across our stack. We believe in using the right tool for the job and value simple solutions over beautiful ones.
The Role:
TrueAccord’s business has grown tremendously in the past few years as has the team and our requirements. Our Engineering team is facing multiple, interesting challenges through significant growth in the past year, supporting both client and consumer-facing products, scaling various system components, improving our data pipeline, upgrading legacy frameworks, all while continuing to launch new features and maintaining existing ones. We are looking for an exceptional Engineering Manager to lead one of our engineering teams, working closely with Product Managers to deliver a roadmap. 
This is a highly visible, demanding role that juggles working with internal stakeholders, supporting internal and external developers, and constantly improving stability for our existing products and client integrations. If you are passionate about maintaining high code velocity with high quality, coaching and growing team members, and having high visibility to our revenue organization, this is the role for you.


    • Manage one or more engineering teams.
    • Work closely with Product Management, define and execute product strategy
    • Provide technical strategy and direction to the team.
    • Be a player-coach, passionate about coding and building products on your own and together with others
    • Make sure your team is effective and happy
    • Maintain and constantly improve our existing infrastructure 
    • Work closely with our TPMs, client partners and stakeholders to understand requirements and resolve client issues in a timely manner
    • Work with the Product and Data teams on a roadmap to continue to scale our servicing capabilities
    • Ensure quality is built in, write tests and promote code pairing
    • Establish a sense of urgency and direction, set expectations with team and individuals
    • Contribute to overall engineering initiatives including recruiting

Qualifications, Skills, and Experience:

    • Demonstrates empathy under all circumstances and conditions, and can explain the value of empathy to organizations
    • Three to five years of managing engineering teams, and a passion for managing and growing talent
    • Strong hands-on experience as a software engineer with proficiency in at least one major language like Scala or Java on a modern stack
    • Good communicator, able and interested in working cross functionally with client-facing stakeholders
    • Experience in the DevOps pipeline including CI/CD, AWS, Jenkins
    • Demonstrable attention to quality, experience in writing unit tests, and ability to deliver high quality code (having done so in a regulated environment is a plus)
    • Interested in driving for architectural improvements and automation to drive better throughout
    • You enjoy learning and diving into the deepest levels of how things work
    • Want to make a difference at a growing customer-focused start-up
Benefits, Perks, and Culture
- Everything you need to work remotely
- Work with talented and motivated people in a fast-paced mission-driven environment
- Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
- Family-friendly policies - parental leave, flexible work from home
- Unlimited PTO
- Transportation benefits
We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.