Product Manager

Boomtown

Tiburon, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 05/28/2021
  • Website: goboomtown.com
  • Company Address: 1622 Tiburon Boulevard, Belvedere Tiburon, CA, 94920

About Boomtown

Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real-world businesses.

Job Description

About Us

Boomtown is the Customer Experience Management company. We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control.

The Boomtown Platform (“CXMEngine”) includes pre-built CRM connectors, experience orchestration and automation tools, as well as knowledge delivery and integrated communication solutions in one seamless platform.

The world’s largest businesses trust our technology because it has been tested and proven in the most complex and secure business environments. Customer experience professionals choose us because we deliver simplicity at massive scale, streamlining CXM efforts at every customer touchpoint.

Founded in 2014, Boomtown is made up of dedicated CXM experts and technologists. We are headquartered in Tiburon, California, and backed by NYCA Partners, Telstra Ventures, Capital One Ventures, and Commerce Ventures.

 

About the Role

We’re looking for a talented Product Manager to create and drive our integration, SDK, and API roadmaps at Boomtown. Our integrations, SDKs, and APIs are critical to the experience of our software and to the value that we create for our customers, so this is an essential role on our product team.

In this role you will work closely with our largest enterprise customers and prospects to understand their use cases for integrations and then collaborate with our developers to turn them into reality.

This role will report to the VP of Product. Our product team is based in Tiburon, CA (a short drive or ferry ride from San Francisco) and our development team is (and has always been) fully remote. We are looking for someone in the San Francisco Bay Area.

 

A Bit About You

You love technology and are comfortable reading and working with code. You enjoy reading technical documentation to understand what is possible.

You are detail oriented and thrive in turning loose and complex ideas into executable projects. You are an excellent communicator and work well with internal stakeholders, customers, and third-party vendors.

You are positive, keep the energy high, and are okay working with ambiguity. You like paving your own path and not having someone tell you everything you need to do.

 

Responsibility

  • Work closely with customers to understand integration use cases, define the scope of what should be built, and create product specs for our development team
  • Work with our Salesforce developers to continue to enhance our Salesforce AppExchange application features and functionality
  • Initiate and manage relationships with integration partners
  • Work with our API team to present new API use cases and enhancements
  • Plan the roadmap and collaborate with our team on enhancements to our SDKs, mobile apps, and chat applications
  • Collaborate daily with our developers to design, build, test, document, and launch new integrations and feature enhancements

 

Skills & Experience

  • 3-4 years experience as a BA or Product Manager in a technical role at a technology company
  • Technical experience working with SaaS applications and ideally previous experience with REST APIs (iOS and Android experience is a plus)
  • Academic or professional experience coding is a plus
  • Clear and concise writing ability
  • Comfortable presenting to internal and external stakeholders and naturally customer-centric
  • Excellent problem solving and ability to take constructive feedback to improve quality
  • Structured in time-management and task allocation
  • Enjoys working on a team

 

If you’re excited about redefining how B2B companies deliver exceptional customer and product experiences, come join us and help shape the future of our company. Boomtown is a close group that values hard work, dedication, learning, and creativity. We offer equity participation in an early-stage, high growth technology company, competitive health/dental/vision benefits, unlimited PTO, and cash & stock bonuses for excellent performance.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.