Manager, Business Development

Ada Support

Toronto, CA
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 05/28/2021
  • Website:
  • Company Address: 96 Spadina Ave, Toronto, Ontario CA

About Ada Support

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

Job Description

We’re Ada. We’re an ambitious global team that enables businesses around the world to provide incredible customer experience. Our AI-powered platform has automated over 1 billion customer interactions for some notable enterprises, including Zoom, Facebook and Shopify. We recently raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and we're officially a Canadian unicorn with a $1.2B valuation!
You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
With the growth Ada has experienced, we have bigger goals than ever. Expanding our business development team is one of the key ways Ada plans on achieving our company goals and growing our marketshare. As a Manager, Business Development, you wil be responsible for your team’s pipeline to help accelerate our growth and define our market position.

About You

    • You have a minimum of 2+ years experience in a leadership role managing a team of 10 Business Development Representatives.
    • You have excellent written and verbal communication skills.
    • You love coaching people to raise their bar.
    • You are a tremendous leader and love seeing people succeed.
    • You are highly motivated.
    • You have two or more years in sales and business development. SaaS is a plus.


    • Working with your team to build quality pipeline to hit our aggressive targets.
    • Onboard new reps and provide ongoing coaching to develop talent.
    • Constantly innovating new prospecting techniques.
    • Becoming an Ada product expert.
    • Using modern sales tools including Outreach, LinkedIn, and Salesforce.
    • Working to maintain and improve CRM data quality.
    • Collaborate with Marketing and Sales Leadership.
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.
Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.