Product Operations Manager

Life Raft

Remote
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/28/2021
  • Website: www.liferaft.co/company
  • Company Address: , Oakland, CA

About Life Raft

We believe that everyone should be able to weather life's unpredictability. Let our products be your back up plan when surprise strikes. Let us be your liferaft.

Job Description


We are looking for a Product Operations Manager to help streamline our operations and take them to the next level. We operate in a complex ecosystem with many stakeholders and partners, and this role will have a direct impact on how we are able to scale to meet their needs as we grow.

Things you might do:

 

Coordinate with insurance carrier partners to guide our products through to launch

 

Develop and maintain dashboards to monitor platform performance and system health

 

Identify user experience issues and develop approaches for improvement

 

First pass QA and QC testing of our products ensuring we meet the highest quality bar

 

Help customers resolve problems by email, chat, phone or whatever channel they need

 

Manage our social media accounts and help us engage directly with our constituents

 

Work closely with marketing and business development to proactively anticipate new product development and needs

Ways you would describe yourself:

 

Process-minded, with a bias to developing processes to help a small team stay efficient and effective

 

Pragmatic, you don’t miss the forest for the trees and can reason about when a solution is practical and makes sense

 

Organized, you can manage and stay on top of multiple simultaneous workstreams

 

Optimistic and upbeat, you carry a “can do” attitude into every customer interaction

 

A builder at heart, you love creating and being part of a creative process

 

Collaborative and communicative, you know that we go farther together

 

Thrive under ambiguity, you prefer the chaotic beauty of an early stage company to a big company box

Experience you might have:

 

Worked in customer service, customer success, or operations

 

HTML/web experience or willingness to learn

 

Analytics experience or willingness to learn

About Us

At Liferaft we are building a health expense safety net designed for real life. No one should have to choose between quality medical care and financial ruin and we are on a mission to make sure they don’t. You’ll be joining an early-stage startup with the opportunity to help build the foundation of the business from the ground up and have a direct impact on the trajectory of our company. We are experienced startup operators and insuretech/fintech veterans who are hugely passionate about modernizing enormous industries that haven’t been updated in decades.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.