Senior Technical Writer (API Documentation)

Reltio

Bangalore, IN
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 05/28/2021
  • Website: reltio.com
  • Company Address: 100 Marine Parkway, Redwood Shores, CA, 94065

About Reltio

Innovative brands know that customer data is at the heart of delivering exceptional customer experiences. The 3 keys to success are breaking up customer data silos, breaking free from legacy customer data management systems, and breaking through barriers with a better understanding of customers to win in the experience economy.

Data innovators trust Reltio Connected Customer 360 Profiles to drive hyper-personalization, reimagine customer-centric business processes, simplify compliance with privacy laws, such as GDPR and CCPA, and manage consent and communication preferences at a global level. If you are a Data Innovator and want to position your company to win in the experience economy, let's talk!

Job Description

Reltio is an award-winning SaaS company based in Silicon Valley that is at the heart of Digital Transformation for innovative Global 2000 companies. Reltio’s goal is to provide the mission-critical data foundation that businesses need to win in the experience economy. Reltio provides an agile, scalable, and smart Master Data Management (MDM) SaaS platform built on a cloud-native, big data architecture with graph technology and machine learning, called Reltio Cloud. Innovative Global 2000 companies, including 8 of the top 10 global pharmaceutical companies, 2 of the top healthcare services companies, 2 top hospitality brands, and 3 global luxury goods companies, trust Reltio Cloud to manage the data that matters most to their business. They choose to work with Reltio because of product functionality and performance, roadmap and vision, and a strong customer focus.

Responsibilities

  • Documenting data-driven applications that run on top of the core product platform.

  • Planning, designing, and building effective documentation to support a rapidly-growing business at a massive scale.

  • Working closely with engineering and product management to understand product capabilities and document function, usage and limitations.

  • Working closely with the US-based documentation team to learn and follow previously established editorial and graphic style standards and authoring and review processes.

  • Producing high-quality, easily consumable, customer-focused online content, including user documentation and knowledge-base articles targeted at business users and implementers of the product.

  • Creating end-user and API documentation (release notes, help files, frequently asked questions, quick reference guide, API references, etc.).

  • Participating in software design discussions and reviews.

  • Providing estimates for resource and project planning purposes for documentation tasks.

  • Requesting and implementing internal and external feedback on documents.

Qualifications

  • 5+ years documenting enterprise web-based applications for end-users and developers.

  • Deep experience in organizing and creating technical documentation.

  • Experience in working in SaaS companies creating rapidly evolving documentation.

  • Experience documenting highly-available and scalable software.

  • Proven writer and editor of high-quality, detailed and splendidly usable documentation.

  • Proven ability to work effectively with others with conflicting priorities.

  • Excellent written and oral communication skills.

  • BS/MS relevant to functional area or equivalent experience.

Required Skills/Knowledge

  • Structured/topic-based authoring

  • XML/DITA

  • Software as a Service (SaaS)

  • REST APIs

  • Confluence/JIRA/Zendesk

  • Swagger/JavaDoc/JSON

  • Editorial style guides (MSTP, IBM/Read Me First, Global English)

Desirable Skills/Knowledge

  • HTML/JavaScript/Perl/Ant

  • DITA Open Toolkit

  • FrameMaker/RoboHelp/MadCap Flare

  • Photoshop/Illustrator

  • Drupal/WordPress

  • Camtasia/Captivate

Related Jobs

Senior Solutions Consultant, Alliances

Reltio - United States of America

Senior Account Executive

Reltio - Chicago, IL, US

Principal Product Manager

Reltio - United States of America

Senior Manager Cloud Alliances (Channel Sales, Partnerships)

Reltio - United States of America

Solutions Consultant

Reltio - United States of America
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.