Business Architect (Operations & Logistics)

Nubank

Bogota, CO
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 05/27/2021
  • Website: nubank.com.br
  • Company Address: Rua Capote Valente, 39 3751 Jardim Paulista, São Paulo, 05409-000

About Nubank

Nubank is the leading financial technology company in Latin America and the largest independent neobank in the world, with more than 20 million clients. Its first product, launched in 2014, is a no-fee credit card that is fully managed by a mobile app and used by more than 12 million customers. Almost 36 million Brazilians have requested its products. In 2017, Nubank launched its proprietary loyalty rewards program ("Nubank Rewards"), as well as a digital account ("NuConta") that is already used by more than 17 million people. In 2019, the company began testing its personal loan product and took its first steps in international expansion, opening offices in Mexico and Argentina. To date, Nubank has raised around US$ 820 million in seven equity investment rounds from TCV, Sequoia Capital, Kaszek Ventures, Tiger Global Management, QED, Founders Fund, DST Global, Redpoint Ventures, Ribbit Capital, Dragoneer Investment Group, Thrive Capital and Tencent. Recently, Nubank was elected as the most innovative company in Latin America and ranked no. 36 on Fast Company's 50 Most Innovative Companies ranking.

Job Description

Our Business Architect Team

At Nubank, many things are done from scratch. We understood that to offer the most transparent, fair, and intuitive financial products and services; we had to recreate them from our early days completely.

We needed professionals who could navigate from business strategy to project management for this endeavor, from risk assessment to cross-team alignment. That's how and why our Business Architect team was born.

A quarter Product Manager, a quarter Business Analyst, a quarter Management Advisor and a quarter… Something else? Business Architects are the ultimate owners of Nubank's operations, ensuring that projects and processes run efficiently.

You can read more about it in our blog and get some insights into how we work.

 

As a Business Architect, you're expected to:

  • Be in charge of conceptualizing and managing projects related to the roll-out of new products, features, or processes
  • Manage customer service OKRs to ensure excellent and efficient customer excellence standards
  • Work closely with our Product Managers, Business Development and Software Engineering teams to ensure our customer, and business needs are mapped and correctly prioritized
  • Monitor metrics and OKRs, facilitate communication within Nubank's teams, and manage external vendors
  • Study and support strategic business decisions
  • Prospect, develop and close strategic partnerships that are relevant to tackle an issue or support a new initiative

 

We're looking for an experienced Business Architect that has:

  • Solid analytical background from data-driven, tech-forward companies who operate at scale, or management consulting firms
  • Experience leading strategic projects, preferably related to growth or commercial initiatives
  • Demonstrable track-record of stakeholder management and end-to-end project leadership
  • Experience building partnerships from inception to delivery
  • Experience managing by influence and collaborating with multidisciplinary teams
  • Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
  • An ability to deliver despite ambiguity and changing expectations. You see that there's almost always more than one way to do something well
  • Ability to deal with unexpected situations with wise decisions
  • A 'can-do' approach to work, always looking for new ways to adapt traditional practices in a new and challenging way
  • A great prioritizer profile that thrives in a fast-paced environment
  • Fluent or native Spanish and English

 

Core Benefits:

  • Equity at Nubank
  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Language learning program
  • Parental leaves

 

Diversity & Inclusion at Nubank

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

 

Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.