Head of Onboarding - Integration


Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/23/2021
  • Website: ocus.com/en
  • Company Address:

About OCUS

OCUS offers brands a complete photography solution anytime, anywhere in the world. We've combined a global network of world-class photographers with an end-to-end platform featuring automated workflows, advanced BI tools, and powerful AI technology. You provide the brief, and we'll quickly deliver the beautiful images you need to drive engagement and boost revenue—all while scaling your business. (Plus, we’re equipped to grow with you!)

Job Description

OCUS produces high-quality, custom visual content at scale for international brands by relying on a global community of over 20,000 photographers. Product-driven, we use state of the art tech to make the whole process seamless both for brands and image creators.

OCUS is at the growth stage and is looking for a Head of Onboarding - Integration to make the onboarding phase a key step in the building of successful relationships with our Key accounts customers.

Reporting directly to the Chief Product Officer, the Head of Onboarding will be responsible of the following: 

  • Lead customer onboarding, driving product adoption and helping partners to become familiar with our platform and services
  • Manage the Onboarding team and ensure its continuous growth 
  • Function as point person to escalate issues and problems that may arise and coordinate its resolution
  • Collaborate effectively with multiple teams across different regions and time zones, namely with sales (to manage the handoff of partners), product and tech (to escalate any technical issues)

Requirements and qualifications:

  • 7+ years experiences
  • 5+ years managing projects within enterprise organizations, communicating across multiple senior client stakeholders, preferably at a SaaS company, scale-up or similar
  • Proven ability to quickly learn and understand complex topics
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Technical domain knowledge of one or more of the following: SaaS, Mobile, APIs 
  • English full professional capacity

Nice to have: 

  • French professional capacity 

Why apply? We are a team made up of 100+ passionate people, from 20+ nationalities. We're based in Paris, Singapore and New York and are remote friendly. We love photography and imagery at large (obviously), but also music, and our dog Pocus. You'll feel in your ideal workplace if you value ownership, open-mindedness, transparency, creativity + if you love to learn and have a radical drive for excellence. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.