Maintenance Coordinator

Roofstock

Las Vegas, NV, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/27/2021
  • Website: roofstock.com
  • Company Address: 1625 Clay Street 5th Floor, Oakland, CA, 94612

About Roofstock

Roofstock
The #1 marketplace fir single-family rental homes.

Job Description

Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks. Simply put, we are passionate about helping our customers build wealth through real estate. 
 
Roofstock has been recognized as a Great Place to Work® and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. Roofstock has raised over $135M to date, is based in Oakland, California and Dallas,Texas with approximately 180 people and is growing rapidly. Check out our reviews and see why our employees love working here! 
 
We've built an amazing culture where everyone has a voice. We're nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S. 
 
Be customer obsessed. 
Act like an owner, because you are one. 
Don't be afraid to break things in the pursuit of better. 
All of us are empowered to do the right thing. 
Stay curious and create what's next. Fast. 
Seriously. No jerks.
 
The Maintenance Coordinator is the primary point of contact for resident requests and inquiries ensuring prompt response and high customer satisfaction. The ideal candidate will have strong customer service experience and professionalism. Previous experience in property management, leasing agent, is a plus but not required. The Maintenance Coordinator also serves a coordination function for the Repairs, Turns, and Maintenance team with regard to maintenance requests from tenants and Portfolio Managers.

What You Will Do:

    • Serve as primary point of contact for resident inquiries, addressing specific questions, and directing residents to proper channels for efficient management of resolution
    • Resolve system or service questions by clarifying resident request, determine and execute best practice resolution on case-by-case basis, and follow up with appropriate department to confirm completion
    • Onboard new tenants
    • Complete and update information in relevant systems (Yardi, Salesforce, etc.)
    • Demonstrate superior customer service
    • Weekend scheduling/availability required
    • Request service and submit applications and related information
    • Obtain HUD statements, deeds and other related ownership documentation
    • Update all pertinent account information and set up online billing access
    • Research/Analyze utility bills to identify anomalies and inform necessary parties Utility Accounting
    • Address all urgent utility disconnections to restore service for tenants
    • Receive and reconcile refund checks received from utility providers
    • Assist with monthly preparation of collection letters
    • Compile new activation weekly report and send update to 3rd party billing partner

What You Will Bring With You:

    • High School or GED required
    • Customer Service background and experience required
    • Call center experience a “plus”
    • Understanding of lease application process preferred
    • Strong communication and interpersonal skills
    • Ability to handle high call volume while maintaining a friendly and professional demeanor
    • Ability to multi-task, meet deadlines, and perform at a high level of efficiency
    • Must be customer service oriented
    • Some understanding of general repairs and processing experiences.
    • Microsoft Office, Internet, and other basic computer skills required
    • Yardi/Salesforce Experience Preferred
    • Flexible to work evenings and weekend hours and be available for on call status
For our regular full-time roles we offer a great benefits package!
Competitive compensation
Medical, Vision and Dental for you (95%) and your dependents (65%)
401k
Flexible time off and sick days
Supplemental bonus to support "work from home" office needs
Equity incentives to give you a stake in the Company’s future
As a remote team we are an upbeat and collaborative work culture
Virtual company-sponsored outings
 
Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.