Operations Specialist - Coursera for Campus

Coursera

India
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/26/2021
  • Website: coursera.org
  • Company Address: 381 E Evelyn Ave, Mountain View, CA, 94041

About Coursera

Coursera was founded by two computer science professors at Stanford with a vision of providing life-transforming learning experiences to anyone, anywhere. It is the world’s largest online learning platform for higher education. 190 of the world's top universities and industry educators partner with Coursera to offer courses, Specializations, and degrees that empower over 43 million learners around the world to achieve their career goals.

Job Description

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 82 million registered learners as of March 31, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. More than 6,000 institutions have used Coursera to upskill and reskill their employees, citizens, and students, including in high-demand fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
 
Coursera is looking for a Coursera for Campus Operations Specialist to join our Platform Services team. The Coursera for Campus Operations Specialist will empower universities to offer relevant online education to their students by developing and executing on cross-functional, technical workflows that enable smooth program operations and a strong learner experience. 

Responsibilities:

    • Work directly with university client administrators to provide Coursera platform education, understand their program goals, and find creative technical solutions. Interactions will be primarily by email, but the Operations Specialist should be comfortable with phone/video conference, too. 
    • Develop and execute on technical workflows that enable smooth program operations, using a suite of internal tools, platform expertise, and customer empathy.
    • Find and report on patterns or trends within assigned accounts, using data to back up insights
    • Build and maintain detailed, accurate documentation and resources for both internal and external reference
    • Work with cross-functional partners to develop client creative technical solutions for university clients. 

Basic Qualifications:

    • 2+ years of technical support or software implementation experience
    • 2+ years of experience in customer success or account management

Preferred Qualifications:

    • 2+ years of experience working with education technology or with an educational institution
    • Experience analyzing data, trends, and customer information
    • Passion for customer service and understanding customer or client needs
    • History of using communication skills (verbal, written, and presentation) with customers and cross-functional partners
    • Experience with Zendesk, Salesforce, and JIRA are preferred
If this opportunity interests you, you might like these courses on Coursera:
 
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
 
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.