Senior Product Specialist

Zenoti

Hyderabad, IN
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 06/10/2021
  • Website: zenoti.com
  • Company Address: 15375 SE 30th Place Suite 310, Bellevue, WA, 98007

About Zenoti

Zenoti provides an all-in-one, cloud-based software solution for the spa, salon and med spa industry.

Job Description

Hey, you want to look and feel your best, right? Well, we’ve got good news for you.

Yoga and meditation studios, health and fitness facilities, beauty parlors, and spa retreats are stepping up worldwide to help you uncover the greatest version of yourself. But a rapidly blossoming wellness industry needs some world-class business management software to go with it. A one-stop solution to take care of all business aspects, letting wellness providers uncover the greatest version of themselves.

Enter Zenoti.

At Zenoti, we believe in the greatness in everyone – it’s our raison d’être. That’s why we came up with an all-in-one cloud-based solution that allows salons, spas, and medspas to focus on elevating guest experiences while we take care of the details. Why each Zenotian is empowered to achieve greatness and love every minute of it. And why we infuse our youthful spirit and an abundance of passion into all we do.

Already a leader in SaaS solutions for wellness companies, we’ve got some big-name American and European brands under our belt. To name a few, Zenoti powers Lakme, O2 Spa, Mario Tricoci, Truefit & Hill, MGM Resorts, Bellagio, Sonobello, and Massage Heights. With over 10,000 clients in more than 32 countries, we’re set to transform how the wellness industry does business within the next few years – and loving every minute of it!

While we’re small on ego, we’re big on excellence and can’t resist a humblebrag. We captured the 170th spot in North America on Deloitte’s Technology Fast 500 list. Franchisee India deemed us fit for the “Best Technology Supplier for Salon / Spa for 2019” award. And we’d be remiss if we didn’t mention our 300+ new clients last year or the new brand we unveiled. OK, that’s a few humblebrags but we hope you’ll understand and share our excitement.

Want to join us on this incredible journey? Connect with us at https://www.zenoti.com and find out how to unleash your inner greatness

 
What will I be doing?
  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walk-through and solution reviews with customers.
  • Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios
  • Identify risks based on current product capabilities; define and implement mitigation plans
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction
  • In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
  • Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
  • To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need?

  • 4-8 years of experience in Implementation and support of Enterprise products
  • Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
  • Proven fast learner of enterprise applications, experience in implementing cloud solutions.
  • Proven successful track record in large scale enterprise implementations involving integrations using API's and web services, data analysis/ data migrations,
  • Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good to have knowledge of Web Design using HTML, JavaScript
  • Good understanding of MS Office, JIRA, Basecamp applications
  • Ability to learn new skills and operate in a fast-paced and changing environment.
  • Experience in the wellness/spa industry a plus.
  • Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Benefits

  • A competitive salary and equity in the company
  • Comprehensive medical coverage for yourself and your immediate family
  • An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
  • Unlimited vacation
  • Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.