Account Manager

Flock Freight

Chicago, IL, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/25/2021
  • Website:
  • Company Address: 240 S Cedros Ave, Suite 200, Solana Beach, CA, 92075, US

About Flock Freight

Flock Freight is a Google Venture funded startup in San Diego using some serious tech to completely disrupt and reimagine the $40 Billion North American LTL freight industry.

A series of cutting-edge optimization algorithms enable Flock Freight to provide a superior shipping experience for thousands of customers. The unique technology developed by Flock Freight increases the speed, efficiency, and safety of moving freight in an industry that is plagued by painful inefficiencies.

Job Description

In the past four years, Flock Freight has grown over 25 times in size and has become one of the largest startups in San Diego. We’ve done some of our best work in the midst of a global pandemic and even hired over 75 new team members during the crisis.

Whether we’re logging on from home or from the office, our mission remains the same: To reinvent North America’s $400-billion freight industry by relentlessly eliminating inefficiency and waste through algorithmic pooling. We’re using our proprietary technology to guarantee carbon neutral shared truckload service, the faster, safer, greener — just better — way to ship. 

As the first and only company in the freight space to earn a B Corp certification, we’re driven to provide a net-zero shipping option that reduces our industry’s carbon footprint. Our commitment to do the right thing doesn’t stop at the environment though; we’re tackling initiatives in many areas to build an inherently sustainable business model and a high-performance, high-care culture. 

Our team and our investors are extremely passionate about our pledge to use shipping as a force for good. SoftBank, Volvo Group Venture Capital, SignalFire, GLP Capital Partners, and GV (formerly Google Ventures) recently invested millions in our Series C round of funding, validating our vision to transform the freight industry.

This pursuit would be nothing without our brilliant people, who obsess over growing our customer base, developing our carrier network, and improving our technology platform.

As an Account Manager, you are directly responsible for the growth and performance of an existing portfolio of accounts. You drive account strategy, capitalize on growth opportunities, and cultivate the adoption of Flock Freight’s shared truckload service. You handle all operational needs while ensuring your portfolio “ramps” effectively by digging into their supply chain with an appropriate yet aggressive attitude to maximize & understand the wallet share of the opportunity.
Overarching Responsibilities:
  • Take over all the communication from our Account Executives and begin building rapport and trust with this new client. You take ownership of the relationship so the AE can continue selling and pursuing new opportunities. 
  • Train new clients on the Flock Platform and help drive our “self-serve” initiatives from day 1. If they will not self-serve, you will quote their opportunities to ensure we are priced effectively, negotiating as needed, and winning the right freight mix. Pricing is something you have complete oversight of and ensure we maintain health win rates and margins. You have a well rounded understanding of the spot market and pricing strategies. 
  • Ensure we are properly set up and use the client’s TMS System effectively and to their standards. Scope out if EDI/API capabilities are possible and identify a timeframe for implementation. 
  • Identify scheduling needs for these new clients. Are the facilities FCFS? By Appt? Will they treat us like an LTL carrier and provide us flexibility and a designated dock door? You coach your designated Account Coordinator to execute on these scheduling needs so you can stay focused on higher-level execution items. 
  • Identify the tracking needs of these new clients. What are their expectations around tracking and communication?  Will they require tech tracking? Ensure we are executing on their expectations and train your Account Coordinator to help deliver on these expectations. 
  • Handle all customer escalations and drive issue resolution as quickly as possible. Proactively communicate all issues to your customers and mitigate risks. 
  • Communicate with carrier management so they are aware of these new clients and their service expectations. Hot loads, peppers, must go - it’s your responsibility to own the load board for the freight that you win from your customers. You also work to buy flexibility on shipments where you can so that we are always set up for success. 
  • Utilize sales and relationship building skills to uncover new lane opportunities and growth potential. You drive retention by ensuring they have the best experience living within our customer success department. 
  • Uncover their KPI’s & Service Metrics and ensure we are consistently hitting the mark. We must execute on their expectations to ensure customer satisfaction and retention. 
  • Build and host monthly business reviews as well as quarterly business reviews to uncover growth opportunities and areas for improvement. 
  • Ensure we properly set up for a successful billing process and understand their accessorials agreements. 
  • Bachelor’s Degree
  • 1+ year of Account Management experience at a freight brokerage

Flock Freight is proud to hire, promote, and retain talent from a diverse candidate pool. We value the skills of people from various backgrounds, realizing each individual’s unique perspective makes our team better. Committed to creating an environment that’s fair and inclusive, we fill open positions based on qualifications, merit, and business need.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.