Technical Product Owner

Extend

Remote
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 05/31/2021
  • Website: www.extend.com
  • Company Address:

About Extend

Extend is an API first company that allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing the merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. Their intelligent decisionengine uses machine learning to optimize warranty offers in real-time, thereby improving warranty and cart conversions and generating the most revenue for the merchant.

Job Description

About Extend:
Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. With a $260M Series C round of funding, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.
 
Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.
 
We are a venture backed startup based in downtown San Francisco (and since COVID began, fully remote) that is led by founders who have previously had multiple successful exits. Extend is simplifying the technology stack for the extended warranty industry, in the same way that Stripe did for online payments and Affirm did for consumer point of sale financing.

What You'll Do:

    • Support our go-to-market efforts as a subject matter expert and product owner for API solutions that touch hundreds of customers from emerging brands to global enterprises
    • Collaborate with members of the sales, engineering, and customer success teams to enhance and develop application interfaces that are elegant and performant
    • Develop and deliver high impact presentations to C-level executives to get buy-in for your vision 
    • Encourage innovation and foster an environment of continuous improvement.
    • Lead by example as a key strategic voice and SDLC owner for a high performing engineering team that is growing rapidly

What We Are Looking For:

    • At least 3-5 years of experience in a SaaS product management, SaaS software project management, or product development
    • Strong requirements gathering and analysis skills with the ability to clearly communicate results through presentations and formal documentation
    • General familiarity with service delivery via API first platforms
    • Extensive experience performing business process mapping exercises and the ability to represent logical data flows and integration design patterns using any standard/common tool set (e.g. Lucid, Visio, Invision, etc.)
    • Someone who leads by example and takes ownership of the tools and processes required to ensure successful delivery of products and features by engineering teams
    • Strong understanding of SDLC methodologies and roles and a strong passion for quality

Nice to Haves:

    • Experience working with teams developing serverless applications, in particular on the AWS stack (e.g. Lambda, SQS, API Gateway, etc.)
    • Familiarity with common e-commerce platforms (e.g. Shopify, SuiteCommerce, BigCommerce, WooCommerce, Magento, etc.) or the business practices they support
    • Experience working with JIRA, ServiceDesk, Confluence or similar SDLC support frameworks

Life at Extend:

    • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
    • Competitive salary based on experience, with full medical and dental & vision benefits.
    • Stock in an early-stage startup growing quickly.
    • Unlimited vacation policy.
    • 401(k) with Financial Guidance from Morgan Stanley.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.