Associate Software Support Specialist - EMR

Modernizing Medicine

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/21/2021
  • Website: modmed.com
  • Company Address: 4850 Network Way, Suite 200, Boca Raton, FL, 33431

About Modernizing Medicine

Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Job Description

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
  • South Florida Business Journal Fastest Growing Technology Company - 2016 - 2018

Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry.  The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes.  We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring an Associate Software Support Specialist to provide best in class software support service to our expanding client base of EMR users. This is a great opportunity to be a part of an exceptional, fast-paced, positive and growing medical software company.

You may be a great fit for Modernizing Medicine's Associate Software Support Specialist position IF…

  • You possess a real passion for innovative solutions within Healthcare IT
  • You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations
  • You are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easily
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time

The Role:

  • Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
  • Provide consistent, professional and high-quality client support, every day, all the time, no matter what
  • Establish procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help solve issues
  • Replicate and document issues for further escalation

Skills & Requirements:

  • Bachelor degree preferred
  • Ability to provide some off-hours support, including occasional weekends
  • Previous customer service experience required, call center experience a strong plus
  • 2+ years experience providing software application support preferred, medical software application experience a plus
  • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
  • Exceptional written, verbal and interpersonal communication skills required
  • Strong critical thinking and problem solving skills
  • Time management & organizational skills
  • You must be technically savvy with an ability to easily learn new software
  • Professional demeanor required

Modernizing Medicine Benefit Highlights:

  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups 
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

#LI-REMOTE

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.