Tech Ops Manager

Owl Labs

Boston, MA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 06/08/2021
  • Website:
  • Company Address: , Somerville, MA

About Owl Labs

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work, this is a perfectly timed problem for Owl Labs to solve. The market is hungry for products and content that make remote and distributed work better.

Job Description

Owl Labs is seeking a Tech Ops Manager. The Tech Ops Manager provides thought-leadership and holds responsibility for the  evolution of our IT SaaS infrastructure and security/compliance. You will be growing and leading an IT team (Security and Infrastructure Ops and Helpdesk and Support). Your leadership will guide decisions around hiring and vendor selection to deliver a great IT experience for the Owl Labs team.



What You'll Do

  • Be a hands-on IT leader who gladly pitches in where needed to advance projects and troubleshoot issues.
  • Support technical onboarding with new hires, assisting with access, configuration and connectivity issues.  
  • Lead and manage IT projects-negotiating with vendors and rolling out IT Software as a service solutions to support a growing organization (MDM, identity management, helpdesk, managed services, phone systems etc).
  • Create and implement IT infrastructure and operations best practices.



  • 2-5 years working in IT Operations
  • At-least 1 full year in a IT management role
  • Start-up experience is a plus
  • Familiarity with G-Suite and AWS
  • Ability to problem solve and solve any underlying causes to address trends (look for the cause beneath the symptom)
  • Bachelor's degree Information Technology / Computer Science / Information systems or related field of study


The best candidates will share examples of:

  • Grit & resilience.
  • Empathy.
  • Leadership and the development of people on their past teams. 
  • Problem-solving.
  • Work ethic.
  • Drive.
  • Curiosity.
  • Teamwork & collaboration with peers/co-workers. 
  • A measurable history of performance.
  • Self-awareness & coachability.

Owl Labs is over 40% remote, and headquarters are based in Boston, MA. This role can be either an on-site or remote position. Please specify in your application. Our team is currently working 100% remotely due to COVID-19.

Owl Labs is an Equal Opportunity Employer committed to our values of embracing inclusivity and creating a culture where everyone feels respected and connected, no matter the location of their work environment. We invite applications from people of all walks of life and are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need accommodations due to a disability, please let us know.

Who We Are

Owl Labs is a collaborative tech company, creating an equalized meeting and learning experience for all, wherever participants may be. Powering hybrid teams and remote work is in our DNA. Owl Labs has been a leader when it comes to celebrating and connecting hybrid teams and classrooms -- meaning both in-office and remote workers, in-room students and at-home learning. We’re best known for the Meeting Owl product line, a smart 360 camera, mic, speaker all-in-one solution. Sitting in the center of the table, the Meeting Owl uses vision and voice recognition to shift the camera to focus on who’s speaking, giving all participants a feeling as if they’re in the same room. With the continued rise of hybrid teams and remote workers, our products allow for better collaboration and productivity no matter your location.

Our award-winning product, the Meeting Owl Pro, has been recognized by CES Innovation Awards 2020, Red Dot Design Awards 2020, SXSW Innovation Awards 2020 and our team recognized as an Inc. Best Workplaces 2020 and the esteemed Inc.’s Editor’s List.


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.