Senior Solution Consultant

Mirakl

Sydney City, New South Wales, AU
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 06/09/2021
  • Website: mirakl.com
  • Company Address: 45 rue de la Bienfaisance, Paris, 75008

About Mirakl

Mirakl powers your platform business strategy by allowing you to quickly launch an online marketplace. Marketplaces allow companies to easily add products and services by connecting third-party sellers and service providers.

Job Description

Description

More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.
Mirakl’s mission is simple. We help our clients seize this platform opportunity by providing the unrivaled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakl’s latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1,000 passionate new Mirakl workers over the next 3 years. Mirakl is proud to be part of the Next40 and FrenchTech120. As Mirakl continues to grow, we’re committed to staying true to our core values: get things done, go above & beyond, succeed through expertise, work hard together, and satisfy & empower clients. Mirakl is:

  • The leading marketplace SaaS platform, at the heart of digital transformation, for the world's most forward-thinking organizations
  • A hyper-growth company with a global presence, and 350+ employees in 11 countries with offices in Paris, Boston, London, Munich, Barcelona, Stockholm, Bordeaux, Sydney and São Paulo
  • Enabling over 300 of the world’s leading companies including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Metro, The Kroger Co., Satair, Siemens Mobility, Tetra Pak, and Toyota Material Handling to accelerate their digital transformation with a business model that is adaptive to a changing business landscape

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Senior Solution Consultant.

The Senior Solutions Consultant will be responsible for providing functional and technical expertise during the design and deployment of the Mirakl platform. This role requires a deep knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.

The role will also require you to:

  • Offer Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform, use cases, and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge as a trusted advisor to support and guide our customers in making the right configuration and integration choices.
  • Deliver Value & Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and risks, validating project scope, and aligning core Mirakl Marketplace capabilities in order to establish the best strategic solution. Strong focus on balancing time-to-market, quality and priorities to ensure successful deliveries.
  • Collaborate & Deliver Constant Innovation: Work with different internal teams such as Product to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope and use cases of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase. Enable and provide guidance to trusted partners and system integrators outside of Mirakl to ensure joint success on shared projects.
  • Have Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns. Conduct enablement sessions on Mirakl’s products via remote webinars or in-person to ensure adoption across targeted audiences. Develop a deep understanding of each client’s eCommerce ecosystem and provide expertise on how to best integrate with Mirakl.

Requirements

  • Bachelor's degree in Management Information Systems, Computer Science, or Engineering
  • 5-7 years' experience in eCommerce software or product management role
  • Required experience with data-interchange formats such as JSON/XML, Postman (or equivalent HTTP client), and RESTful APIs
  • Strong understanding of eCommerce workflows
  • Previous customer facing experience required, specifically related to trainings
  • Self-motivated, highly detail oriented and takes initiative
  • Strong analytical and creative problem-solving skills

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.