Technical Training & Development Specialist

Tealium

Remote / EMEA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/09/2021
  • Website: tealium.com
  • Company Address: 11085 Torreyana Road, San Diego, CA, 92121

About Tealium

Tealium revolutionizes today’s digital businesses with a universal approach to customer data orchestration – spanning web, mobile, offline and Internet of Things devices. With the power to unify customer data into a single source of truth, Tealium offers a turnkey integration ecosystem supporting more than 1,000 client-side and server-side vendors and technologies.

Job Description

WHO WE ARE:
Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Hub (CDH) enables you to connect your data so you can connect with your customers. 
 
Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world's most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.
 
The Technical Training & Development Specialist plays a vital role in supporting the success of our customers, partners and employees. Responsible for all aspects of the learning delivery process, including; delivery of live in-person events, live virtual online events, and creating source content/videos for eLearing equivalent courses. Successfully excelling in this role involves extensively learning Tealium products, related technologies, processes, services, etc. and translating that understanding into educational experiences that help ensure learners acquire the knowledge and develop the skills to excel and achieve professional and organizational success with Tealium.

Your Day to Day:

    • Lead multiple forms of instructional delivery, including: Live in-person sessions delivered around the world (when safe travel resumes), virtual online training using Zoom or related technologies to deliver engaging remote training, and creating and basic editing of source videos to be used to create eLearning equivalent courses to the instructor-led versions.
    • Have the technical depth and industry knowledge to be able to translate your deep understanding of Tealium technology and marketing industry practices into easy to understand and utilize learning concepts that speed and ease the learning process. 
    • Apply your technical acumen, knowledge and skills in JavaScript, HTML, CSS, Marketing Technologies, Tag Management, Customer Data Hubs, and similar technologies and industry knowledge to extensively learn Tealium and create technically accurate educational resources.
    • Apply educational best practices leveraging knowledge of curriculum development methodologies, Instructional Design, project management processes, and adult learning practices such as Bloom’s Taxonomy, ADDIE, Outcome Based ISD, and Phillips & Kirkpatrick. 
    • Work as a member of the larger Education team to create engaging, interactive, impactful courses, including; course analysis, evaluation, quizzes and exams, hands on labs and practicals, certifications, reviews and maintenance.
    • Support localization efforts to create multilingual variations of educational content.
    • Project Manage and directly contribute to development of all types of learning resources (presentations, manuals, job aids, videos, etc.), and materials for classroom and online training; including the necessary storyboards, scripts, outlines, project plans, etc. 
    • Conduct interviews and learning assessments to identify knowledge and skills gaps to help define relevant training requirements for course improvements and new course development and custom/private training sessions.
    • Establish relationships with key stakeholders and subject matter experts to develop course specifications, gather course content, and develop materials.
    • Incorporate learning technology and adult learning theory to increase impact and offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
    • Review feedback and refine course materials based on feedback to support instructor and learner needs.
    • Develop and manage updates to courseware and documentation to ensure up-to-date knowledge throughout each release of Tealium products.
    • Provide Train-the-Trainer sessions for internal subject matter experts (SMEs), other departments and for Education team skills shares.
    • Contribute to course assessment, practicals, labs, and certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing Tealium knowledge.
    • Partner with internal stakeholder teams to ensure accuracy, consistency and timely dissemination of all information.
    • Deliver products on-time, with the highest possible standards, with minimal supervision and minimal defects.
    • Facilitate process improvement & implement new process/materials.
    • Update & maintain content library to ensure it is current and accurate.
    • Assist with the uploading and testing of content into the LMS.
    • Other as needed.

What You Bring to Tealium

    • Skilled in the application of Instructional Design and adult learning best practices
    • Highly proficient with Microsoft Office and Google Suite
    • Solid experience with web technologies such as HTML, CSS & JavaScript
    • Experience with Tealium
    • Experience with LMS systems
    • Commitment to helping adults develop their skills
    • Fanatical about Customer Service & Satisfaction
    • Experience in Agile rapid development environments and quick turnaround of deliverable
    • Familiar with Digital Marketing technologies and best practices
    • Experience working in a SaaS environment
    • Working knowledge of eLearning technologies, such as authoring tools and design/development tools (ScreenFlow, Camtasia Articulate)
    • Strong organization skills
    • Demonstrated project management skills
    • Ability to manage multiple projects simultaneously
WHY YOU WANT TO WORK HERE:
The highly relevant and differentiated positioning of Tealium and our Customer Data Hub (CDH) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.
 
At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, and employee Stock Options - just to name a few. Not to mention we get to surround ourselves with some of the brightest minds in the business. If you are interested in being a part of Team Teal, we’d love to hear from you!
 
TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.  TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.