Senior Manager, Product Education

Ritual

Culver City, CA, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 06/09/2021
  • Website: ritual.com
  • Company Address: 5681 W Jefferson Blvd., Culver City, CA, 90016

About Ritual

Based in sunny Los Angeles, Ritual is a direct-to-consumer health brand that believes it’s crucial to know not just what you’re putting into your body, but why you need it in the first place.

Job Description

Position: Senior Manager, Product Education
Reports to: Associate Director of Brand
Location: Culver City (remote through pandemic)
 
Essential
The Senior Manager, Product Education is Ritual’s product education evangelist. This role will develop a comprehensive product education program for the Marketing and Customer Experience teams, and Retail field members. They are responsible for helping teams become fluent in our product portfolio as it relates to day-to-day messaging (e.g. CX emails, social channel engagement), working to reinforce our brand identity throughout the customer experience. This role will scale the product education program from scratch — owning project management, leading training sessions, and developing sales toolkits. As we grow our product portfolio, this role will partner with Brand, Customer, and Retail Ops teams to identify opportunities for product education to support external marketing programs.

What You’ll Do:

    • Develop a comprehensive product training program that helps teams better understand our products, what they do, and why they’re best in class.
    • Lead product training sessions with internal teams, retail field members, and external partners as needed.
    • Lead the creation of product sales toolkits tailored to specific teams, stores, and markets.  
    • Act as our go-to product expert who updates the business on the latest and greatest aspects of our products.
    • Conceptualize new opportunities where product education content will improve key marketing metrics across Growth, Customer, Digital, and Retail Ops.

Who You Are:

    • Teacher. You have a passion for teaching others. You are engaging and adaptable, listen well, and value collaboration.
    • Relationship Specialist. You are a people person and are obsessed with the details when it comes to creating long lasting, personalized connections.
    • Organized. You have strong planning and organizational skills. You are comfortable switching gears and moving between projects seamlessly.
    • Communicator. You write well, understand the power of storytelling, and can communicate tactfully and professionally.
    • Self-motivated. You like to make things, and make things happen. You are eager to roll up your sleeves to get things done.

What You Need:

    • Education: BS/BA, preferably in Marketing, Business or Communications field. Equivalent experience also accepted.
    • Experience: 6+ years experience in product marketing, product education, or sales training — ideally in nutrition, beauty, or personal care categories.
    • Experience developing training programs, product decks, and retail sales toolkits.
    • Experience leading training sessions with fast-growing teams.
    • Exceptional writing and presentation skills.
Why Ritual?
Since launching in October 2016, Ritual has grown to be a cultural revolution in the health industry. We’re not about pseudoscience, half-truths or health fads. We are simple, effective, and backed by real science. We have some pretty great benefits & perks related to our office environment, however, they have been limited due to the global health situation. See below for our adjusted available benefits + perks until we can get back into the office together! 
 
● Medical/Dental/Vision/Life Insurance
● Healthcare & Dependent Care FSA
● Equity participation
● 401k Match - Up to 4%
● Pet Insurance
● Free Ritual Forever
● Unlimited PTO - 10 days minimum to keep you fresh
● 18 paid holidays
● Bi-Annual Performance Reviews
● “Ritual First Fridays” - Entire company takes off the first Friday of each month while we are working remotely
● 12 weeks paid maternity/paternity leave and we cover health insurance during any additional time taken under-protected baby bonding time off
● Periodic group workouts with trainers on Zoom
● Work from Home stipend
● Childcare stipend (monthly expense)
● Flex time for returning to work birth-parents
 
Ritual is an Equal Opportunity Employer. We are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.