Implementation Associate

Clarify Health Solutions

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/01/2021
  • Website: https://clarifyhealth.com/
  • Company Address: , San Francisco, CA

About Clarify Health Solutions

Clarify Health provides the breakthrough technology and analytics platform to personalize and optimize patient care journeys. Our purpose-built solutions - developed by a world-class team of data scientists and engineers from the financial services industry, top clinical operations experts, and logistics specialists - are transforming healthcare processes and workflows. Clarify delivers actionable insights that enable physicians, health systems, payers, and life sciences organizations to deliver better care today and evolve for a value-based world.

Job Description

We are on a mission to change healthcare by deliberately bringing together healthcare experience, Silicon Valley big data software engineering, and cutting-edge data science. Clarify Health's enterprise analytics platform empowers providers, payers, and life sciences companies to deliver better care to patients through actionable insights. With industry-leading statistical modeling and machine learning, Clarify Health harnesses the power of the most comprehensive longitudinal dataset in the US by linking clinical, claims, prescription, lab, and social determinants of health data across over 300 million lives.
 
We came together to empower physicians and care teams to deliver great care. We are a passionate group of professionals dedicated to making healthcare better. We are a purpose-driven team bringing our vision of better care to life.  
 
*Please note, while this job is listed as remote, we can only employ in the following states: CA, CO, DC, MN, NJ, OR, TX, MA, NV, ID, NY, ND, SC, NH, MT, HI, WI, FL, AZ, UT, IL, TN, WA, GA, MI, MO and CT. If your state is not listed, we cannot move forward with your application. *
 
Clarify is looking for an Implementation Associate within our Customer Impact team to deliver impact at our provider, payer, and life sciences customers. This position is ideal for someone with health IT implementation/professional services/customer success or healthcare management consultant who is looking to switch into an entrepreneurial, mission-driven environment. This role requires a creative problem-solver who has strong analytical and interpersonal skills and can operate effectively in a fast paced and ever-evolving environment. This role can operate remotely, SF or NY.

The Role

    • Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customer’s needs and objectives
    • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
    • Engage with customers, including facilitating customer meetings, conducting trainings and workshops to support change management
    • Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
    • Contributing to development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
    • Establish and develop strong, credible relationships with current and potential future customers and expanding our support for those customers
    • Work directly with CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences
    • Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders

What we are looking for

    • We are always looking for new team members who will contribute to our culture and have a strong passion for impact.
    • Passion for Clarify’s mission and making a difference in healthcare
    • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
    • Undergraduate degree from a top-tier college/university
    • 2+ years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)
    • 1+ years of healthcare provider, payer, and/or life sciences experience (strongly preferred)
    • Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and Powerpoint skills critical; SQL and/or SAS skills are preferable)
    • Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
    • High attention to detail and ability to produce high quality outputs
    • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
    • Ability to build strong relationships and foster teamwork with customer and internal team members
    • Ability to work collaboratively in an interdisciplinary team environment
    • Ability to communicate complex ideas effectively, both verbally and in writing 

What we offer you

    • Competitive salary ($85-105k base commensurate with experience)
    • Quality health insurance
    • Traditional 401K plan
    • Vision, dental, disability and life insurance
    • Flexible Spending Accounts and Commuter Benefits
    • Generous PTO
    • Flexibility
    • Monthly wellness stipend
    • Remote friendly
    • A collaborative workplace, which will challenge you and celebrate your work
    • A chance to learn with and from interesting and enthusiastic colleagues
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.