Customer Success Associate

Clarify Health Solutions

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/01/2021
  • Website: https://clarifyhealth.com/
  • Company Address: , San Francisco, CA

About Clarify Health Solutions

Clarify Health provides the breakthrough technology and analytics platform to personalize and optimize patient care journeys. Our purpose-built solutions - developed by a world-class team of data scientists and engineers from the financial services industry, top clinical operations experts, and logistics specialists - are transforming healthcare processes and workflows. Clarify delivers actionable insights that enable physicians, health systems, payers, and life sciences organizations to deliver better care today and evolve for a value-based world.

Job Description

We are on a mission to change healthcare by deliberately bringing together healthcare experience, Silicon Valley big data software engineering, and cutting-edge data science. Clarify Health's enterprise analytics platform empowers providers, payers, and life sciences companies to deliver better care to patients through actionable insights. With industry-leading statistical modeling and machine learning, Clarify Health harnesses the power of the most comprehensive longitudinal dataset in the US by linking clinical, claims, prescription, lab, and social determinants of health data across over 300 million lives.
 
We came together to empower physicians and care teams to deliver great care. We are a passionate group of professionals dedicated to making healthcare better. We are a purpose-driven team bringing our vision of better care to life.  
 
*Please note, while this job is listed as remote, we can only employ in the following states: CA, CO, DC, MN, NJ, OR, TX, MA, NV, ID, NY, ND, SC, NH, MT, HI, WI, FL, AZ, UT, IL, TN, WA, GA, MI, MO and CT. If your state is not listed, we cannot move forward with your application. *
 
Clarify is looking for a Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment. This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast paced and ever-changing environment.

The Role

    • Help manage a portfolio of customers and relationships with each customer
    • Provide on-site and off-site assessments and consultative services
    • Help conduct business reviews and meetings with customers on an ongoing basis
    • Establish and develop strong, credible relationships with customers
    • Become a subject matter expert in the use of Clarify’s technologies
    • Facilitate training for customers on the use of Clarify’s products and solutions
    • Project manage pool of customers to ensure they are receiving value from their Clarify partnership
    • Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk
    • Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities
    • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers

What we are looking for

    • We are always looking for new team members who will contribute to our culture and have a strong passion for impact.  In particular, the Customer Success Associate will have:
    • Passion for Clarify’s mission and making a difference in healthcare
    • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
    • 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred)
    • 1+ years of healthcare provider, payer, and/or life sciences experience
    • Strong project management skills, PMP certification a plus
    • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
    • Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion
    • High attention to detail and ability to produce high quality outputs
    • Strong written and verbal communication skills
    • Strong analytical problem-solving skills, advanced Excel, SQL and/or SAS skills a plus
    • Ability to build strong relationships and foster teamwork with customer and internal team members
    • Willingness to contribute to building Clarify with energy and excitement

What we offer you

    • Competitive salary ($85-105k base plus bonus commensurate with experience)
    • Quality health insurance
    • Traditional 401K plan
    • Vision, dental, disability and life insurance
    • Flexible Spending Accounts and Commuter Benefits
    • Generous PTO
    • Flexibility
    • Monthly wellness stipend
    • Remote friendly
    • A collaborative workplace, which will challenge you and celebrate your work
    • A chance to learn with and from interesting and enthusiastic colleagues
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.