Talent Coordination Manager


London, GB
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 06/07/2021
  • Website: gocardless.com
  • Company Address: Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

About GoCardless

A cloud-based disruptive payments service provider. They are the world leader in providing a bank-independent online platform for frictionless direct debit and recurring payments for improved customer service.

Job Description

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.

Today, we help over 60,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses.

We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners, Notion Capital and Bain Capital. Over 500 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career.

The role

Our Talent Coordination team strives to create and deliver a seamless and positive candidate experience across the entire hiring process.

The Talent Coordination Manager will oversee the day-to-day work of the Talent Coordination function. The role is vital in coaching and developing the team and will take ownership for managing and resolving issues to ensure a great service is delivered to our candidates and hiring managers within the agreed SLA’s.

This is an excellent opportunity for an individual wanting to advance their career within a talent operation space. The role has scope to make it your own and to truly develop alongside a supportive and growing team.

You’ll be responsible for:

    Monitor volumes coming into the team in order to prioritise and delegate to ensure effective delivery of services and processes within agreed SLA’s
    Lead on Talent Coordination Projects (recruitment processes, pre-onboarding, referral programmes, systems etc.) and collaborate with key stakeholders across People team and the business to deliver projects that create value adding People Experiences
    Motivate, mentor and coach Talent Coordination team (currently a team of six) to ensure the team develops and grows in terms of process knowledge, recruitment and operations knowledge, confidence and best practice approach
    Contribute to the creation of solutions to improve and standardise (globally where possible) the talent operations service
    Investigate ways to improve existing processes and fix pain points through automation, streamlining, leveraging technical solutions
    Provide support and second line advice to the internal and external customers on all Talent Policies and processes, acting as a point of escalation for the Talent Coordination team
    Ensure data quality and integrity by performing regular maintenance, system audits and peer reviews
    Have primary responsibility for managing the Talent Operations systems to ensure data accuracy and integrity. Ensures Talent Coordination filing system complies with data compliance and that all documentation is filed and stored in a manner that can be accessed easily and ensure a sustainable solution is put in place
    Provide an outstanding customer service to all internal and external customers including 3rd parties that support or impact Talent processes, services & Talent Coordination team are consistently hitting (and where possible exceeding) agreed Service Level Agreements

Desired skills

    Seasoned Recruitment / Operations professional having gained a wide range of experience across an operations
    Experience of coaching and mentoring team
    Strong analytical and data manipulation skills
    Proven ability to work with a diverse client group across different functions, levels and cultures
    Proven experience in problem-solving and delivering robust fixes fast
    Demonstrate the capability to manage a complex and changing workload with the ability to meet changing and varying deadlines at speed
    Prior experience of using an Recruitment & HR information system, preferably Saas based
    Proven experience of building and maintaining positive relationships with key stakeholders at all levels within People team and across the business

Life at GoCardless

Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

Here at GoCardless we value flexibility, and throughout the challenges of the Covid-19 pandemic we've listened to our global GeeCees to gain a better understanding of the positives and negatives of working remotely (which we've been doing since March 2020).

Their feedback helped us develop our 'Adaptive Working' model, rolling out mid to late 2021. It's built around three components: days in the office, remote working, and enhanced environments. This means teams will be able to come into a GC office between one and three days per week for collaboration and teamwork, with the rest spent working remotely to enable a healthy work/life balance. We’ll also be reimagining our office environments so they enhance the collaboration and socialisation aspects our GeeCees told us they value most highly.

We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.