Retention Account Manager

Culture Amp

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/26/2021
  • Website:
  • Company Address: 43 Stewart St, Melbourne, VIC 3121

About Culture Amp

Culture Amp is the leading People & Culture Platform helping companies take action to improve employee engagement, retention and performance. Culture Amp is a Culture First certified B Corporation used by 2,750+ customers including Aegon, Airbnb, Go Cardless, KIND Snacks, McDonald’s, Bon Secours Mercy Health, Salesforce and Slack. Started in Melbourne with offices in San Francisco, London, and New York City, Culture Amp has raised $150,000,000 USD from leading venture capital funds, including Index Ventures, Felicis Ventures, Sapphire Ventures, Blackbird Ventures and Sequoia Capital China. Learn more at

Job Description

Culture Amp is the world’s leading people analytics platform. We're passionate about helping companies understand the connection between people and culture. Our customizable survey platform captures employee feedback and real-time data, telling a story to help organizations make better people decisions. 

Our team combines deep knowledge in psychology, statistics, UX, and engineering. We help hundreds of the most innovative organizations in the world build better workplaces. From the likes of Airbnb, Adobe, Box, Etsy, Juniper Networks, Slack, Warby Parker and many more. 

Founded in 2011 in Melbourne, Australia; we now have offices globally in Melbourne, San Francisco, New York City and London.

The Opportunity at Culture Amp

You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek. Culture Amp is looking for an exceptional Retention Account Manager to join us in our mission to make as many culture-first companies possible through accessible people analytics. 

As one of the members of the Retention Account Management team, you will:

  • Building out new playbooks and processes associated with this new team and iterate your approach as you go
  • Own a net revenue retention quota for our current customer base targeted at the Small and Midmarket level
  • Be able to confidently present our full product suite to existing customers
  • Work with our scaled renewal team to handle more complicated renewal processes
  • Work closely with Customer Success to identify At Risk Customers during the subscription year, build rapport and identify value propositions with the prospect
  • Reestablish connections with customers who may have had contact changes
  • Collect feedback on any consistent blockers to value to share with Product and CS teams

What You Bring to Our Camp

  • Proven track record of achieving net revenue retention sales goals within an existing customer base at the small business and mid-market level
  • You are great at working with Customers and diagnosing issues standing in the way of obtaining value from a Saas product
  • You build rapport quickly with individuals, sometimes in stressful situations
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Ability to manage a number of accounts/opportunities (25+) while maintaining focus on goals
  • Strong presentation and communication skills
  • A passion for people and analytics

After 3 months, you will...

  • Developed a series of playbooks and processes aligned with the goals to identify and start conversations with At Risk accounts
  • Be able to confidently present our full product suite to existing customers 
  • Partner with the Customer Success team on the Customer Journey to identify and approach At Risk Customers

Here are a few highlights from Culture Amp


Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.